Notes
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Blue dart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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http://172.16.201.107:8080/agent-dashboard/ob.php
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SHORT CALLS..
Call me experiment//Call not connected to cx..//11167___KOMAL_GUPTA
Call me experiment//cx didn't required call back..// 11167___KOMAL_GUPTA
call me experiment// no response from cx side.. call drop..// 11167___KOMAL_GUPTA
Callme experiment //cx not shared the query// call drop by cx//11167___KOMAL_GUPTA
As there is no response from cx side hence after giving warning call disconnected from this end.//11167___KOMAL_GUPTA
call me experiment// language barrier .. ask cx to share concern on help website..//11167___KOMAL_GUPTA
call me experiment//call to know about Lucky draw info.. informed cx that its fraud call .. ask cx to not share any of personal details .. cx agree // 11167___KOMAL_GUPTA
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PRODUCT DETAILS:-
Call me experiment // cx call to know delivery details ... DDR shared ..// cx agree // 11167___KOMAL_GUPTA
Call me experiment // cx call to know delivery details ... UD marked.. FNDR filled ... TAT- 24-48 shared..// cx agree//11167___KOMAL_GUPTA
Call me experiment // cx call to know delivery details ...its OFD ask cx to wait till end of the day cx agree..// cx agree..// 11167___KOMAL_GUPTA
Call me experiment // cx call to know delivery details ...order stuck TAT 24-48 shared.11167___KOMAL_GUPTA
Call me experiment // cx call to know delivery details ...order late delivery /dispatch breached..// TAT 24-48 shared..// cx agree //11167___KOMAL_GUPTA
Call me experiment //cx want to know product details ..PDWP ... status shows delivered..cx didn't received..// TAT 6 days shared ..// cx agree..//11167___KOMAL_GUPTA
Call me experiment // cx call to know delivery details ...cx want product before delivery specific date .. info shared .. cx agree..//11167___KOMAL_GUPTA
Callme experiment//cx wants to change the delivery address //so deny to cx as order shipped // cx agree 11167___KOMAL_GUPTA
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CANCELLATION
cx call to cancel the order// reason :- cancellation request taken.. order cancelled..// 11167___KOMAL_GUPTA
cx call to cancel the order ..// order shipped.// ask cx to deny order on door step..//Reason:- 11167___KOMAL_GUPTA
cx call to know the reason for the cancellation for order//reason shared.// ask cx to place new order..// REFUND details shared //11167___KOMAL_GUPTA
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REFUND
Call me experiment //cx call to know refund details .. not initiated.. TAT shared..// 11167___KOMAL_GUPTA
Call me experiment //cx call to know refund details ... initiated.. info shared..// 11167___KOMAL_GUPTA
Call me experiment //cx call to know refund details .. initiated not reflected.. TAT shared..// 11167___KOMAL_GUPTA
Callme experiment/cx told payment deducted but order not confirmed//Refund Tat shared to cx//cx agree 11167___KOMAL_GUPTA
Callme experiment//Empty parcel case // complaint taken // TAT 7 days shared // cx agree//11167___KOMAL_GUPTA
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RETURN--Pickup
Call me experiment //cx want to return the product having ........// ask cx to wait 24-48 hrs for confirmation ..// refund/ replacement required// 11167___KOMAL_GUPTA
Call me experiment //cx want pickup info ..PUC not done // RL filled //TAT 2-3 days shared..// 11167___KOMAL_GUPTA
Call me experiment //cx want pickup info PUC done .. TAT shared for PUC-RPR-QC.// info shared..// 11167___KOMAL_GUPTA
Call me experiment //cx want pickup info// out for pickup.. ask cx to wait.. cx agree //11167___KOMAL_GUPTA
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Promo info
Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree//11167___KOMAL_GUPTA
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree//11167___KOMAL_GUPTA
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