Notes

66590098 check ordr 925095
ID:::11082 karan singh



Callme experiment //cx asked dispatch charge related query info given //visit m.snapdeal.com than placed ordr / deli, free

ID:::11082 karan singh
Callme experiment //cx asked when prod. deli.///today out for deli.(ofd)///asap prod. deli. //cx



ID:::11082 karan singh
Callme experiment //cx asked when prod. pickup///RL filled //tat shared 2-3 days ///asap prod. pickup///cx


ID:::11082 karan singh

Callme experiment //cx asked when prod. deli.///UD marked //fndr panel filled /and case manager use on the call also/tat shared 24-48/info given///cx


ID:::11082 karan singh

Callme experiment //cx asked about the order status // dispatched date & DDR shared ////asap prod. deli // delay dispatch sms send / cx agree





Customer has to take order himself


ID:::11082 karan singh

Callme experiment //cx asked when prod. deli.///UD marked //fndr panel filled /and case manager use on the call also/tat shared 24-48/info given///cx


ID:::11082 karan singh

Callme experiment //cx asked about details of product and price // information share // cx


ID:::11082 karan singh

Callme experiment //cx asked when refund initiate ///info given // after QC refund initiate //and assure to cx asap your refund initiate your bank account .////cx

ID:::11082 karan singh
Callme experiment //cx asked when prod. pickup///today out for pickup//asap pickup ///info given///cx

ID:::11082 karan singh
Callme experiment //cx asked when prod. deli// Order is late/ beyond promised date///assure to cx asap prod. deli.//and case manager use on the call also/tat shared//24-48///info given///cx



ID:::11082 karan singh

Callme experiment //Cx wants to know ordr status //but ordr is pending for verification//info given plz attempt verification call/cx

ID:::11082 karan singh

cCallme experiment //cx want to cancel the order// cancellation request taken /ordr cancelled / cx agree

free shipping detail shared with cx free shipping available only on prepaid mode on m.snapdeal.com// cx agree

customer wants to pay money online then cx wants to cancel his order.



ID:::11082 karan singh

Promo-code is up-to 200, that means you do not get full 200, you can get anything from 1 rs to 200 rs . this is maximum .


ID:::11082 karan singh

Callme experiment /cx want to know prod. info //info given but in btwn cx asked want to return his prod. his prod. but not provide valid reason so not eligible return //info given///cx

Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order /RTO/ cx agree

online payment //tat shared 6 WD initiate /// reflect 7-10 WD

ID:::11082 karan singh


ID:::11082 karan singh
Callme experiment///
call drop cx side
no response

ID:::11082 karan singh
Callme experiment //
lang. barrier


ID:::11082 karan singh
Callme experiment //
not connected
sms send

pdwp:: 65892141



REFUND :


Callme experiment //cx wants to return the order /cx share feed only //but cx used his prod.////prod. damaged receive//// This item is not eligible for return/replacement as per our return policy.

ID:::11082 karan singh




ID:::11082 karan singh

Callme experiment///cx asked prod. not deli. on time courier patnr update fake remarks prod. deli.// after that cx compl. his prod. n




ID:::11082 karan singh

Callme experiment /cx asked shown with prod. album free but not deli.. told with cx with 3 days cx received a link pls apply for album //cx agree



ofd :///67256126 ////


refund:::

prod. not pickup:::

not deli:

ID:::11082 karan singh

tagging issue ::

Callme experiment //cx asked refunds not initaite .//but status check refunds initiate //cx asked bank info. wrong that//send a new bank info./////tat shared 24--48///cx



offer :



ID:::11082 karan singh



Callme experiment //cx asked all prod. deli same day but not possible because prod. deli. by different -2 courier services and also

Orders come from different places

ID:::11082 karan singh


Callme experiment //cx wants to know his dispatch charge related query ///price related query //

ID:::11082 karan singh

Callme experiment//cx want to know why dispatch charges is added if written free delivery ///informed gave to cx where free delivery is mentioned if you will place order with prepaid mode than dispatch change will not be applied /otherwise it can be added /

/cx also said why you did not mentioned to it /apology done //told kindly place order again from prepaid m.snapdeal.com then you can cancel this order /and take another/cx agree


ID:::11082 karan singh

Callme experiment //cx asked when prod. deli.///today out for deli.(ofd)///asap prod. deli. /urgnt prod.//ticket create :;Package is "out for delivery" but I didn’t receive it //courier name told with cx and use case manager on the call /cx agree


[email protected]

I understand your point but there is only refund here, so please share your account number so that we can initiate your money in your account.

Staying on line is taking time to check

We will try our best to deliver your product to you as soon as possible. So that you can use it on time


cmb//11089 sahil// cx wants to know about request status// and cx want refund as per cx voc ic changed// detail shared today is out for pickup // ask to cx wait for today// and detail shared after door QC successfully refund will be process in bank account //cx agree









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