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11144//vandana//call me experiment //cx drop the call
11144//vandana//call me experiment //language barrier
11144//vandana//Callme experiment //cx want to cancel the order //req taken
11144//vandana//Callme experiment //cx call to cancel the order // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree
11144//vandana//call me experiment //cx want to know about the order status //order is ofd //ask cx to wait till end of the day .. fe number shared .. cx agreed
11144//vandana//call me experiment //cx want to know about the order status //order marked undelivered as//fndr filled //tat shared 24-48 hrs
11144//vandana//call me experiment //cx want to know about the order status //delivery date shared //ddr shared
11144//vandana//call me experiment //cx want to know about the order status //order beyond promise date //tat shared 24-48 hrs
11144//vandana//call me experiment //cx want to know about the order status //order rto //ask cx to place the order again
11144//vandana//call me experiment //cx want to return the product as product is //cx want refund //complaint raised //tat shared 24-48 hrs //pup tat shared // qc and refund tat shared
11144//vandana//call me experiment //cx want to return the product as product is //cx want replacement //complaint raised //tat shared 24-48 hrs //pup tat shared // qc and replacement tat shared
11144//vandana//call me experiment //cx want to know about the refund //refund initiated on //refund tat shared
11144//vandana//call me experiment //cx want to know about the refund //refund initiated on //refund tat breach //ref no shared ask cx to contact with //also ask cx to share bank statement //cx agreed
11144//vandana//Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree
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