Notes

Good Morning /Good Afternoon/Good Evening my name is jaya, I am calling from Snap-deal. Am I speaking with Mr/Mrs..................
This is an order Verification call regarding to your product <product number> which you have ordered on Snap-deal.
Thank you for your response.
Your address for order delivery is <share address from Ovs>

Is this your correct address.

We have confirmed your order , It will be deliver as per promise delivery date.
We have seen that there were few orders that courier didn't delivered at your doorstep. No need to worry Sir, I assured you will never face this kind of issue again. we will provide you product on your Door-Step. If you faced any issue regarding at the time of delivery than I request you please write on [email protected]. We will make sure that the order gets delivered to you.

I assure you that snap-deal orders are best quality ( snap-deal provide you best quality product) and you will get order on time Still at any point you don't like the product, You can go on My order page or write to us within 7 days of order received and We will Refund/Replace the item post pickup.

CX wants to cancel the Item:-
May I know the reason why you want to cancel your order. Now as it is one of the best selling product on our website.
CX don't agree:-
I will forward a request for cancellation of your order and you will receive the confirmation for the same. Thanks for feedback, Please shop with Snap-deal Again.

HINDI TEMPLATE ;;;

Yea call appko order verification ke liye ki gyi hai. Aapne product place kia hai snapdeal se. Mai aapka delivery address confirm karna chahugi aapka jo delivery address hai hmare pas vo hai < address in ovs>

Nishchit rhiye aapka jo product hai confirmed kar dia jayega aapko iske regarding notify kar dia jayega via SMS jisme aapko delivery details share kar di jayegi or aapka preoduct aapko delivery time mai delivered kar dia jayega.
jaise ki mai check kar pai hau apke kuch pichle orders hai jo aapko kis wjah se doorstep par deliver nhi ho paye the mai maffi chahugi uske liye. Lakin aap nishchit rhein aapko yea product timely deliver krwa dia jyaega.

Hmari trf se aapko one of the best quality product delivered krwae jatte hai lakin fir bhi agr aapko product mai koi pareshani aaye ya pasand na aaye to aap 7 din k ander aapni complaint snapdeal ki application par raise kar skte hai or aapko refund/replacement provide kar di jayegi product pickup hone k bad. Aap apne my orders par jakar waha se complaint raise kar skte hai. Agr aapko product ki delivery k samy koi bhi pareshami ka samna karna pdhe to aap [email protected] par hme aapni complaint share kar skte hai . Aapko hmari team revert karegi.

Snapdeal ko apna kimti samay dene k liye shukriya.. Aapka samy shubh rhein.