Notes

Opening

ENGLISH

Welcome to FLIPKART. My name is pintu, Am i speaking to XXXX
Thank u for conforming your name
From the number you are caling is your registered number
Thank you
As i can see your last order is of PUMA shoes , so u want to know about the same order

HINDI

Namaskar, FLIPKART mein apka swagat hai mera naam Pintu hai ,kya mera baat XXXX se ho rahi hai
Naam conform karwane ke liye dhanyawad
Ap jis number se call kar rahe hai kya ye apka registered number hai
dhanyawad details conform karwane ke liye
Jaisa ki mein dekh pa raha hu apka last order PUMA shoes hai isi order ka jankari lena chahte hai
Dhanyabad details conform karane ke liye

OUTBOND -

ENGLISH

Good afternoon, My name is pintu and I m calling from flipkart, am I speaking to xxxx, thank u for conforming your name. Is this a right time time to speak to you. Thank u. This call is for the call back request raised by you. For account safety and security please conform city and pin code. Thank u for conforming all the details

HINDI

Namaskar, mera naam pintu hai aur mein flipkart se call kar rha hu kya meri baat xxxx se ho rahi hai, dhanyawad details confirm karne ke liye, account ke security ke liye, please city and pin code conform kijiye thank you details conform karaane ke liye



Unregistered caller {What not to do}
- address change
- Bank details updation
- order cancellation req.

Note - self serve to guided for unreg cx or ask to call from reg no


No Verification cases
- WCS - Women and child safety
- T/s as return is already created
- unauthorized card usage

Subscribe - Feature available for the order update
- free of cost
- Single order and single item
- 2 notificiation - Email or SMS -SMS will be sent to adress number
- 9 am to 9 pm window

Flipkart plus - Loyalty program for customers
Benefits
- Free and fast delivery
- Early acess to sales
- priority customer support
- Reward on premium partners - Free and paid
- cash and coins

Refund TAT

Credit card or debit card - 8 BD
EGV - 24 hrs

Notes

Refund Notes -

Cx calling no -
issue -
Refund initiated date -
refund completed date -
refund amount -
Refund mode -
Refund SLA date -
ARN no -
SMS -
Self serve
cx agreed

COD refund Failed notes

Cx calling no -
Cx issue
Resolution -
Bank details
alt no-
TAT shared
cx agreed

Return notes {solved}

cx calling no -
cx issue -
Resolution -
Inner and outer packaging manner
Price tag, brand box,invoice and acessories
address and pincode conformed
Alt no
TAT shared
self serve guided
Cx agreed

installation notes

cx calling no -
cx issue
resolution
Alt no -
Service id
Address conformed
TAT shared
cx agreed


DID {delay in delivery}

cx calling no -
cx issue -
Resolution -
alt no -
TAT shared
cx agreed

STATus check

cx calling no -
Cx issue
resolution
self serve
cx agreed


TOA PRE CHECKS
1. Cx must be registered caller
2. Conform email id from cx
3. Product should be delivered
4. Cx should call within product policy period
5. Cx should not be blacklisted one and link account should not be blacklisted one
6. Cx


TOA{Token of apology} - terms and condition
- 1 year validity
- can club with prepaid order amount only
- Non transferrable to any flipkart account or bank account
- pin is not required to use the same egv
- can be seen under gift card section of my account

Note - if cx got the TOA for the delay in delivery then TOA will be updated within 24 hours of successful delivery

paylater - Bill creation date - 1 of next month
- bill due date - 10 of the date
limit - 500 to 15,000

Card less credit - Bill creation date - 1 of next month
- bill due date - 15 of the date
limit - 20,000 to 1 lakh

both limit vary from cx to cx and it depends on cx shopping history

Csat survey

Your feedback is really important to us. please share your experience by completing the survey you'll get after this call

Apka feedback hamare liye bahut hi important hai, kripya is call ke baad milne wale email survey pe apna feedback zarur share karin

THANK U FOR YOUR TIME