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Delayed Response
I would like to apologise for the time it has taken for us to get back in touch with you. We are currently experiencing a high volume of queries, so it is taking us a few working days to reply to emails, and I do appreciate your patience during this time.
I am sorry that you have experienced high wait times when trying to contact us regarding shop stock availability. Due to Christmas and our Clearance sale we are currently experiencing high contact volumes at this time. Our teams are endeavouring to answer all customer contacts as quickly as possible.
I would like to apologise for the late response, as we are currently experiencing a high volume of emails due to COVID-19 pandemic.
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In order for us to assist you further regarding this concern, may you please confirm your 8-9 digits order number if the bed was bought online. If you no longer have the order number, kindly confirm the following information which will help us to locate your order:
Full name of the person named as the bill payer on your order
Full billing address on the order, including the postcode
Email address used to place the order
If you've made your purchase in one of our stores, please send us a copy of your receipt or provide us your customer requirement number.
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We are currently experiencing a high volume of emails combined with lower than usual staff levels due to COVID-19, resulting in prolonged response times. Rest assured that one of my colleagues will respond as soon as possible.
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https://www.johnlewis.com/electricals/c20000330274
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After reviewing the photo, regrettably, I was unable to clearly identify the damaged of the item. In order for us to have this investigated further, may you please send us an additional photo on a different angle. Once received, we'll then move forward to resolve this as soon as possible.
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