Notes

OPENINGS!!!!!!!!!!!!!!!!!!!!!!

* Thank you for the patience in waiting for assistance.
* My apologies for waiting too long until get live assistance, rest assured we are doing all our best to assist all our consumers as soon as possible, please be sure from now on I'll take care of you.
* Please Let me know if you are still there.
* My apologies for waiting too long until get live assistance, rest assured we are doing all our best to assist all our consumers as soon as possible, please be sure from now on I'll take care of you.
* I am sorry for the issues with your order, this is not the experience we want you to have and I will do my best to help, may I have the product description to work with, please?
* Thank you for the kind explanation, let me check what is going on and resolve this matter in somehow, such incident is not the experience we want you to have, I care about your business.
*I'm really sorry to know that [ISSUE]. I truly understand it's important for you and I'll do my best to help you with the best solution.
* I wish could have done more for you, despite my efforts.
* Thank you for the kind understanding. If you have further questions, feel free to let me know?
I'm always willing to help.
Before you go, I want to make sure you received the best customer service with me, is there anything else I can help you with?
You are more than welcome. Your satisfaction is my top priority!

* Hello,I will be more than glad to assist you with all your concerns related with your order status.
* Could you please elaborate on your query.
* May I have more details about your concern or request, please?
Wait!!
* Thanks so much for your patience.
* Could you be very kind and wait 2 minutes, while I check this for you?
Replace****
In effort to rectify this matter, would you like to us send a replacement? The expected arrival date is on **, let me know if works please.
Compensation
The offer is not intended to place a value on your inconvenience, but rather to reaffirm our commitment that our customers are the highest priority in our values.

REFUND NOT RECEIVED --
Thank you for the explanation, just a moment while I try to work with my support team and attempt to get more details, I know the importance of getting your money back.

Thank you for the waiting time, I was able to send the order to our Escalations team who can trace your return and manual work with the refund, so that way we can push the refund process. You should get an email confirmation/resolution within 48 hours at the most regarding the refund done.

* Delay
I extend my own apologies for the poor experience with this purchase, knowing the past days are not being easy, rest assured we just want to void issues and we are doing our best to get all orders arrived.
According with my system Your order has delay, The Estimate delivery day is on --- I kindly ask you to wait.

* I truly want to extend my own apologies for the delay with the order, this is not the experience we want you to have, I kindly ask you to wait for the current package, I know the importance in getting what you paid for , because of the troubles I kindly offer ++

Marketplace!!!!!!
Thanks so much for your patience, In order to receive the best assistance regarding your order from [enter MP seller name], allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 24 hours.
Please note, if you don't receive the email, reach us back so we can review the status of escalation for you. We'll keep in touch to your email address.

MARKEPLACE PART 1
I was researching into my system and I could find that your item was sold and shipped by a third party seller, [INSERT MP]. That's why I would like to ask you to give me the opportunity to escalate the order to my Marketplace Department to solve this situation, then you will receive an email with the resolution within the next 24 hours. Would that be fine? We will contact the seller for you.

MARKEPLACE PART 2
Thank you so much for the opportunity and for understanding! I already escalated the order and if for some reason you don't receive the email with the solution within the next 24 hours; would you be so kind to contact us back and provide the reference number from your escalation? It's $incidents.ref_no. Then we will immediately solve this situation and you won't need to wait longer.


Transfer!!
I was checking this for you and since you did not received a response from our seller, I need to transfer you to our Customer Resolution team who is our higher department to provide you an immediate resolution for your order however,They are not available at this time but no worries! I've sent them a request to contact you and you will be contacted within 48 hours, or I strongly recommend you to contact us within 5 am to 10 pm CST and we are going to transfer you to them.

* Out of stock
In effort to resolve this incident, I kindly offer the refund for the items, unfortunately they ran out of stock and I am unable to replace them, but I requested an in stock alert so we can let you know via email once the item are restocked, so you can reorder them in future. I will appreciate your understanding.

*Lost in transit/After delivery
I'm sorry, $contacts.name.first, I've researched your order and have determined that it was lost during shipment since the carrier hasn't updated the tracking information. Please accept my sincere apologies for this situation. Would you like me to send you a replacement? You won't be recharged.

* CANCELLATION
Thanks for the waiting time, I was able to sent your cancellation request, you should get an email confirmation within 48 hours at the most, I personally care about your matter, in case you don't get the email, reach us back so we can review the status of the order and even initiate a manual return/refund if necessary.

* lost in transit out of stock
Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems that it has not arrived to our Carrier's end, this is not the experience we want you to have. However, during the last few days we are facing some delays with the shipping, this may affected the order. Because this is taking too long, the package might be lost. In effort to help, I will refund the order right away, unfortunately the item ran out of stock and we are unable to send a replacement for this, but I requested an in stock alert, so we will let you know via email once the item is restocked and reorder the item in future. Also, there is a small chance that the order may still arrive in future, in case you still get the package, do not worry about a return and you can keep the one. I will appreciate your kind understanding.

* lit.
Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems that it has not arrived to our Carrier's end, this is not the experience we want you to have. However, during the last few days we are facing some delays with the shipping, this may affected the order. Because this is taking too long, the package might be lost. In effort to help, I will be happy to give you a replacement, Please let me know if it will be ok for you.

HOLD Gift cards
Thank you for the patience, it seems the order has not been shipped yet because the payment form and transaction it is still under verification, this happens when the order/product is very sensitive (Most of time with e-delivery products), this is only for security purposes with guest purchases (I could see the order was placed under guest and the confirmation may take up to 24/48 hours to be completed) I am aware that this should not happen because the order is an e-delivery which is instant but this seems to be a first purchase record found under that form of payment with a guest option, I hope you understand (You may see already a transaction on your card, but that is only a pending transaction to validate the funds until we ship the product). I have notified the issue and we truly hope we can speed this up and get it shipped in the following hours.

Guest HOLD GIFT CARDS
I have another option on mind that may help, if you do not mind I would suggest to create or open a Walmart.com account. From there you can create and place a new order (Instead you can cancel the current order and work with a new one), this is only an advice for better results. However, if you do not mind in waiting for the current order 4212059578605, we are following this up, so we will keep in touch to your email address for further updates. Rest assured I care about your business and I just want to get this resolved as much as you do Jeffrey.

* La order aun no esta preparada
I understand you are worried with this package, but the order was prepared to be shipped, this is expected to arrive at FedEx no later than 06/20 and the delivery confirmed on 06/22 - From our records, this is still o time, this is the reason we kindly ask you to wait
The information will be available until 06/20 - The package was prepared to be shipped from our team 4 days ago, but this is expected to reach our FedEx team on 06/20,starting on 06/20, yu will be able to see the info on FedEx tracking, we need to wait please.
* Bundle Order
I was notifying the issue, for now I truly regret to inform we're unable to send an exchange for the items you did not get, this is because it is a bundle Order, but I can do the refund and you'll be able to work with a new order and reorder the items, they are still in stock.

* editar an account.
Edit Account Information—Select Manage Account to edit your name, email address, phone number, or password.
Manage Shipping Addresses—Select Shipping Addresses to update your address; this change does not impact any existing orders.
https://help.walmart.com/article/edit-walmart-com-account/ac2cee3b2ac0474c8dcc71529f1e7449

* Cuando cuesta mucho el shipping the el item.
I have checked the product and the reason about the fee delivery charge, I would like to explain why this is happening, so you can have a better idea, I know the importance in getting an explanation, the reason is because this item is the section of (Heavy and over-sized one), our team may do a charge for delivery for very few over-sized items because they are being carried only by Freight Carriers to complete the delivery (The free delivery is most common for regular items managed by FedEx. I know that you may not be able to pay extra for delivery and I wish could do changes on the site or modify the delivery charge unfortunately this is managed and programmed by our Product Management Team, I will appreciate your kind understanding with this matter, in case you wonder where you can verify this type of changes, you can review the delivery shipping cost details here, from there you will be able to see something about over-sized items > https://help.walmart.com/article/shipping-cost/a1c139c9ad5d46688752ae658b77ccb6

Call tag
May I have your email address to send the return label?
And could you please confirm the shipping address?
I am working with your return label, it may take a few minutes but be sure I will finish this as soon as possible.
I have finished the label, here is the Return tracking number > Generated 06/11
290675414552042 - And you should be able to see your email shortly.
****Cuando no encuentras el item en su local store
tried to check many times if the item was available in your location, the item currently is not being managed by the stores in your location, but we kindly advise to check this periodically in the following 2-3 weeks.

***esta preparing but aun is on time
No worries, in fact you will get the order, this was already reserved to be shipped on 06/18 at the latest 2 days before the delivery occurs, our team in charge is aware of the importance in getting what you paid for, you will get the order on time.
Be sure, we will keep in touch to your email address for further updates about the shipping confirmation and delivery. We always do quality checks for orders, so we can ensure to get them on time.


**cuando no esta el color del item que quiere
I am so sorry, the one is not full in gold, but we hope we can get the one in future as full gold option, I will take this as feedback in our file.
I also suggest to check any other similar brand but be assure we always work with more products and I hope you can get this one soon in full gold in future.
I do personally care about your business and I know the importance in getting a product that meet your expectations, for now we just have the one with some Gold parts not in full.



**Cuando el item se regreso al seller station 'cause bad address
I am so sorry for the issues with it seems the package was returned to us because our truck was having an issue with the address on their file, I know this is not your fault and it is not right, I am checking what can be done to resolve this issue for you, I care about your business, allow me more time please.

Do not worry, we can do a replacement for the items, so be sure next time will be careful with the delivery and do corrections with our truck so next time, you will get them. Can I send a new package for the items? The expected delivery is on 06/16, let me know please. I know the importance in getting this resolved for you.

**Cuando no encuentro la order
Did you make the purchase with your credit or debit card?
May I have the last 4 digits of your card and the total amount charged, please?
Date of purchase?
So that wan I can try to find the order.
I extend my own apologies if this is taking too long, I have tried many timed here and the order was not found, I truly wish to get this resolved for you, despite my efforts.
**Cuando el cliente no puede poner la order.
I extend my own apologies for the payment issues, this is not the experience we want you to have, I may kindly suggest to delete the saved payment method from your account, wait for a while and then add the payment method again, after that please continue with the check out and submit the order, most of time following this path works in order to get the order placed, the purpose is to maintain the information the account updated.

**Cuando el item aun esta en camido para ser retornado
I kindly ask you to wait for the return to be completed by the end of this week, we expect to receive the one, so we will let you know for further updates to your email address.