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need to mentioned 'We understand that you've received an incomplete product'
instead of 'We understand your concern about the missing product'
need to share ''We'd like to let you know that Flipkart Gift Card will expire 01 year from the date of their creation.''
2. IN2007081639468822504 : wrong action taken by agent as cx mentioned he is facing sound quality issue so need to deny for the return as per policy
3. IN2006201826521489438 : agent failed to check proper order as cx placed order for 02 different products. cx got only one and second one was missing. agent should need to create request for the missing one product instead of share policy.
also failed to understand cx concern :
need to be mentioned : ''we understand that you've not received one product ''
instead of 'We understand that you are facing issues with your order'
4. IN2007081253165599112 : failed to edit the template
need to metioned : ''We understand that you are facing an issue with your order''
instead of : 'We understand that you are facing issue with your order'
need to metioned : ''We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.''
instead of :''We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.''
no need to share this statement : You can be sure that we'll take definite steps to set this right.
5. IN2007082247257533727 : failed to edit the understanding line
need to be mentioned : We understand that you are facing a battery issue with your product
instead of : We understand that you are facing battery issue with your product
6. IN2007091601494213988 : as per cx voc agent failed to take correct action as as cx mentioned no service centre in area
so agent should need to assign to the service return team 'using no vicinity'
7. IN2006291030077287358: correct info
8. IN2007101313050207703: correct info
9. IN2007072311175148524: correct info
10. IN2007091009467802143 : do not need to share this option 'You could also use Cash on Delivery as the payment mode for placing the order if you want.'
11. IN2007100844452123256 : correct info
12. IN2007092005062617849 correct info
13.
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