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Thanks for writing in.
We tried to get in touch with you on '7299664700' to talk to you about your concern but could not reach you.
We understand that you want to know about the payment of your order 'OD117845709799155000' for 'Muuchstac Skin Lightening Oil' and 'MUUCHSTAC Ocean Face Wash- (200ml ) Face Wash'.
We’re sorry to let you know that your order on February 13, 2020, was unsuccessful even though the amount was debited from your original payment source.
The refund of Rs. 694/- has been initiated on February 14, 2020, and as per standard banking procedures, it will be credited to your original payment source by February 26, 2020.
You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN
If you do not receive the refund by the time mentioned, please get in touch with the UPI customer care with the refund reference number: 'P2002140152387797333079' to know your refund status. If they are unable to help, you may raise a dispute with the bank's grievance department and they should help you out.
You can place a fresh order if you like and the seller will work on having them delivered to you.
We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.
Hope this helps.
Santhakumari, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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