Notes
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-Needing help from a support, manager or coach for customer assistance
-Making an outgoing call to other department on customer's behalf
- Resolving technical Issue
WHEN NOT TO PLACE AN CUSTOMER ON HOLD
-Accessing account-Bill research
-Making account change
-Typing. reading account notes
-Checking, typing on an order
-Completing work from a previous call
- Going to another rep's desk for help
-Non business related item
VEBERAGE WITH EMPATHY
I am glad that you are still with us
Taxes are already included so you do not have to pay the government separately in order to make it easier for you
OPUS
To modify customers plans, subscriptions and accounts
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