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Thanks for writing in and for being a valuable Flipkart Plus member.
We understand that you're facing an issue with your order 'OD114270979758834000' for 'iFFALCON Certified Android 123.13cm (49 inch) Full HD LED Smart TV with Netflix'.
We're sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.
Since the product was delivered to you on December 28, 2018 it has crossed the seller's 10 days replacement policy period. Due to this, the seller will not be able to fulfill your request.
Also, we understand that the warranty period for the product had lapsed. However, you can still get in touch with the brand and they'll be happy to help you out.
If there is any physical damage or liquid damage in your product so the service centre will charge you accordingly.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Please use the below details to contact the brand and find an authorised service centre near you:
Link: https://www.iffalcon.com/contact-us/
Contact Number: 18605005511
Email: [email protected]
We’re sorry to let you know that due to the nationwide lockdown in an effort to prevent the spread of COVID-19, brand’s customer support channels will be non-operational.
Rest assured, once the situation improves, the brand will resume their services.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
We looked up your order and found that you had purchase 'Extended Warranty 2 Year by Flipkart Protect' plan with your order.
We request you to contact to the Jeeves service provider using below detial:
Wesite: Jeeves.co.in
We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre
Hope this helps.
We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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