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Thank you for writing in.
We understand that you're facing an issue with your product 'Realme C2 (Diamond Black, 32 GB)' with the order ID 'OD116826764340774000'.
We are sorry for the trouble you had to go through.
We are also sorry to let you know that since the product was delivered to you on October 21, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your any request.
As you are one of our valuable customer, your satisfaction is one of our primary concern.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorized service center and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email and can be used to avail services at the brand's authorized service centers within the warranty period.
Here are the details of the brand:
Realme ASC details
Contact number: 18001022777
E-mail: [email protected]
https://www.realme.com/in/support
In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll definitely assist you.
To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN
If you have any further query you can write back to us.
Hope this helps.
Pawan, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thank you for being with Flipkart.
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