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Any call/emails which are not related to Flipkart order /Flipkart related/ then consultants should select this issue type by notifying the customer that we are unable to assist regarding this query
2:- transaction pending :- seller does not get the payment
customer transaction is pending seller does not get the payment within 24hours you will get the notification
scenrio :- transaction pending contact after 24 h refund option is available
scalate the issue to backend team by using below tagging and provide Oath keeper TAT
3:- Refund details available:
Inform the customer that the order was not fulfilled and hence the refund has been provided on <Child Refund create time>.
The amount will be reflected in the customer’s account within 8 business days from the day of refund completion. (For EGVs the refund TAT is 24 hours)
Tagging on SA: Create Incident >>> Payment prepaid >>> Payment awaiting >>> Solved
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