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Thanks for writing in.
We tried to get in touch with you on 'xxxxxxxxxxxxx' to talk to you about your concern but could not reach you.
Please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.
We understand your concern that you've not received 02 quantity of your order 'xxxxxxxxx' for 'Jxxxxxxxxxxx'.
We're sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.
We request you to write back to us with the below confirmations within the next 72 hours so that we can request seller for the return of your product:
1) Whether the seal of shipment was tempered at the time of delivery or not
2) Do all the packaging material of your order is available with you
3) Whether the pickup address will be same or not. If address will be different then kindly send the complete details
4) Please let us know your choice for replacement or refund.
5) Alternative number if any.
Once you write back to us with these details, a return request will be initiated to your account. You'll receive another email and SMS with more details as soon as the return request is initiated.
Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre. You can also call our toll-free number 1800 208 9898.
While replying to the email, please ensure that the subject line is not edited.
We hope to hear from you soon.
Thanks for choosing Flipkart.
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