Notes
Notes - notes.io |
Account related queries Cancel
installation/installation related information Priority Delivery
Product Purchase Queries Address Change
Offer related queries Cx not aware of the cancellation
Payments Customer not received the product but got delivery confiramtion
Policy FE details
------------------------- refund status enquiry
------------------------- status check
------------------------- Delay in delivery
------------------------- Delay in shipping
------------------------- Customer return requested
------------------------- Schedule Delivery
------------------------- Wish master related issues
REFUND NOTES (WFIU)
Cx calling No.
Issue
Initiated Date
Completed Date
Amount
Refund Mode
SLA Date
ARN No.
SMS
Self Serve
Cx agreed
COD REFUND FAILED NOTES (UNRESOLOVED)
Cx calling No.
Issue
Resolution
Bank Details
alt no.
TAT shared
Cx agreed
REFUND NOTES (SOLVED)
Cx calling No.
Issue
Resolution
Inner and outer packaging manner
price tag, box and bill
address and pin code confirm
alt no.
TAT shared
self serve
cx agreed
INSTALLATION NOTES (UNRESOLVED)
Cx calling no.:
Issue:
Resolution:
Alt No.:
Service Id:
Address Confirmed:
TAT shared:
Cx Agreed:
DID UNRESOLVED
Cx Calling No.:
Issue:
Resolution:
Alt No.:
TAT shared:
Cx agreed:
STATUS CHECK (WFIU)
Cx calling No.:
Issue:
Resolution:
Cx agreed:
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