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Cust Concern – cx want to know about his delivery //// ud mark//
Action Taken – replied on whatsapp
communication- ud mark// FNDR fill// ask to wait 24 to 48 hrs /// info share// // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- OFD// ask to wait till end of day// info share// // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////cx say he didnt recieve the product//
Action Taken – replied on whatsapp
communication- ask to wait 6 WD// pod info share// info share// // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want urgent delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to know about his delivery ////
Action Taken – replied on whatsapp
communication- info share about that // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
------------------------------------------------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- shipped// ask to refuse on door stepp // replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that //replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to cancel his order //
Action Taken – replied on whatsapp
communication- info share about that// /replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx want to know about refund//
Action Taken – replied on whatsapp
communication- initiate/// UTR sharee// ask to wait// info share// replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want return product// cx say
Action Taken – replied on whatsapp
communication- ask to wait 24 hours to 48 for update// info share// replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
Whatsapp Chat ID –
Cust Concern – cx want to now about pickup//
Action Taken – replied on whatsapp
communication- ask to wait 2-3 day// info share// replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
------------------------------------------------------------------------------------------------------------------------------------------------
Whatsapp Chat ID -
Cust Concern – cx want to know why his order cancl//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
---------------------------------------------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cust Concern – cx want to chng address//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
----------------------------------------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cust Concern – cx get fraud caLL//
Action Taken – replied on whatsapp
communication- info share// ask to avoid//replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
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Whatsapp Chat ID –
Cust Concern – cx has product related query//
Action Taken – replied on whatsapp
communication- info share// /replied on whatsapp
Agent Name- Ankur- (CSPL-WHATSAPP)
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