Notes

https://snapdeal.onedirect.in/messaging/chat-inbox
I will try my level best to deliver your product asap.

No sir, Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he. Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain. Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .

Or aap nischint rahe hamare concern team ke pass already ese cases escalte hain. Par tabtak apse request karungi aap enhe ignore kijiye or enke sath apne koe bhe personal ya account details share mat kejeyaiga.

Please give me a moment, I will check it for you.

# We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.
OPENING

Hi, Good Afternoon! I am Ankur. how can I help you?
Namaskar! Main Ankur, aaj apki kya help kr skta hu?

Hi, Good Afternoon! I am Ankur. Please give me a moment. I will check it for you.

Namaskar! Main Ankur. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sku.

Hi, Good Afternoon! I am Ankur. Please share your Order/Suborder/Registered Contact Number in written,So that I can assist you!


Namaskar! Main Ankur. Please apna registered mobile number ya order ID btaye taki main check krke apko jankari de sku.

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!

Please apna registered mobile number ya order id ya suborder id btaye taki main check krke apko jankari de sku.


I will surely help you but first please share your Order/Suborder/Registered Contact Number in written,So that I can assist you!

You will also get update on your concern in 24 to 48 hrs by mail and by sms.

Are you referring to this order ?

kya aap is product ki baat kar rhe hai?

Thank you for Sharing Detail with us! Please allow me sometime to check information for you.

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Kripya aap apna order/suborder/registered mobile number de, jiss se mai aapke sahayta kar saku!

Please give me a moment, I will cancel it for you.

Aap mujhe kuch samay dijiye taki apke order ki jankari check ki ja ske.

I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahuga jankari check krne me thoda samay lg rha hai, Please mujhe thoda aur samay dijiye.

We appreciate your patience!

Hum apki patience ka maan krte hai

CLOSING

I am glad, I was able to provide the information.Thank you for chatting with us. Stay safe and have a good day!

Apki help krne me mujhe khushi hui! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.


Is there anything else i may assist you?
Kya me apki snapdeal se sambandhit koi aur sahayta kar sakta hun?


MAAFI


I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.


Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.
Maafi chahunga apko preshani hui. Maine apki complaint register krli hai. Ise resolve krne ke liye main apki complaint par main personally kaam krunga.

# If you have any concern / query related to Snapdeal please share so that I could assist you.

# May I know your exact concern please?

# May i know your registered mobile number?

# For snapdeal related queries, feel free to reply us, we assure that we will assist you better.Thank you for contacting us! Have a good day!

# May i know the order name which you are asking about?



CANCELLATION

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request. and if in case courier partner attempt the delivery than you have to refuse it so that the order will got cancel and after that your refund will be initiate by our team.

Sir main aapko btana chahungi aapka product cancellation stage me nahi aapse request hai jab product aapke paas aaye to aap lene se mana kar dijiyega product return hote hi aapka refund same mode me initiate ho jayega.

# As i am raising a cancellation request for this order but i would like to inform you order is already dispatched so its not possible to cancel it directly i request you please refuse the delivery of the order at door step as soon as you will refuse from your doorstep your refund will be initiate in your source account where you have paid the amount.

Sir jaisa ki mai check kar payi aapka product ship hone ko tayaar hai jiske karan aapke product ko direct cancel nahi kiya ja payega ,to aapse request hai ki jab aapka order aapke address pe aaye to aap use lene se mana kar de.aur jaise hi aapka product return hota hai hum aapka refund turant aapke same payment mode me initiate karwa denge.

# I am fine, thank you for asking. I trust you and your family doing well!

Main theek hoon, puchhne ke liye dhanyavaad. Mujhe aap par aur aapke parivaar par bharosa hai!

# Sir, Are you comfortable in English or Hindi ?

# Sir, As I can check that your this order is successfully created and the maximum delivery date of this product is
# You will get the pin and voucher with it after you purchase gift card . And you can use it while making payment

# If you have any concern/query related to Snapdeal please share so that I could assist you.


URGENT DELIVERY
We understand you are eagerly waiting for your product. We are working hard for a faster delivery along with our courier partner. Your order may reach you on or before the delivery date.

Sir / Mam, abhi corona lock-down ke kaaran poore bhaarat mein sakht pratibandh lagae gae hain! Esleyai product ke delivery karna mushkil ho rha hai par aap nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae

CANCELLATION UNDER PROCESS

Mam,as i can check your product is under process of cancellation please wait 24 hrs for refund updates.

Mam,jaisa ki mai check kar paa raha hu aapka product cancellation ke progress me hai kripaya 24 ghanto ka intezaar kare refund updates ke liye.

CANCELLATION REASON

Sir, Kya main jan sakta hu aap is order ko kyun cancel karna chahte hain ? Apko btana chahunga ye product hmara fast selling product or kaafi jada demand mei bhi hai.



Sir/Mam, May I know your Email id so it could be easy for us to provide you any further updates.



Sir/ Mam, kya aap mujhe apne Email id bta sakte hain taki hum apko aage bhe update kar sake .




UNABLE TO SEE ANY DETAILS

I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.



https://www.xpressbees.com

+91 (020) 4911 6100



https://www.bluedart.com

022 6260 1234



https://www.delhivery.com

+91 (124) 6719500



https://ecomexpress.in

8376888888


RESCHEDULE DELIVERY


Sir, I am rescheduling your delivery and it will re -attempt with you within next 24 to 48 hours, Its the maximum time but I will try my level best to deliver it at earliest.



Sir, Aap bilkul nischint rahiye maine apki delivery ki request reschedule kardi hai agle 24 se 48 ghante mei delivery re attempt karwayi jayegi. Ye maximum samay hai delivery ka meri taraf se poori koshish ki jayegi ki apka product apko jald se jald deliver karwa diya jaye.



Non Essential - Product Stuck at Courier


hum aapke liye samay par delivery ke mehatav ko samjte hain, Asuvidha ke liye khed hai. mai apko btana chahunga ke humne sarkaar dwara diye gaye naye dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai.

Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake .



App apna order es link par click karke trackk kar sakte hain.

https://m.snapdeal.com/myorders



Shipping Escalation Template



Maafi chahunga apke order ke dispatch mei deri hue hai. Hum aapke liye samay par delivery ke mehatav ko samjte hain, Aap nischunt rahe hamare poore koshish rahegi apke product ke delivery jaldh se jaldh karwai jaye. Ek baar jaise he apka order dispatch hoga hum apko email/sms mai eske regarding update karenge.



Ek baar jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge. Humare poore kosish rahege ke apka order apko (----) delivered karwa deya jae.

Asuvidha ke liye khed hai.



Non Essential - Not Shipped (Within PDD)



Sir / Mam, mai apko btana chaungi ke humne sarkaar dwara deyai gae nae dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai.

Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge .



Non Essential - Shipped (Within PDD)



Jaisa ki check kiya gaya hai, aapka order transit mein hai aur main apke product ka case manager baat kar raha hu meri poori koshish rahegi apka order apko19 May tak deliverd karwaya jae .



Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:



Courier naam:

Awb no:

Courier sampark number:

Courier website:



COVID 19 (Are we Delivering orders)



Yes, Sir/Mam. Apse request karungi aap order place kejeyai apko order place karte samye maximum delivery date bta de jaegae.



Non Essential (Urgent/Specific Delivery Needed)



Sir/Mam, humne sarkaar dwara deyai gae nae dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae.



App apna order es link par click karke track kar sakte hain.

https://m.snapdeal.com/myorders



RED Zones 1st



Sir/Mam , sarkaar ke deyai gae nae adesho ke chalte, hum sirf aavashyak items ke delivery krwa rahe hain red zone area mai, apka location red zone area mai hai esleyai gair-aavashyak items ke delivery mai thoda jyada samay lagega.



In kathin samay ke dauran aapake nirantar dhairy aur samajh ke leyai hum aapako dhanyavaad dete hain. hum apako email/sms par samay par update karenge!



COVID 19 (not Shipped - PDD After to 3 may) Date shared





Sir apke product ke maximum delivery date 30 May take he hai, apse request karunga, please tab tak ka wait karlijiye nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge .



Essentail item shipped

Sir/ Mam apka order (----), ke maximum delivery date (---) hai, apka order (--)courier partner ke dwara a rha hai, or eska tracking number (----) hai.

Apka order (----) mai phuch chuka hai, nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.



Essentail item not shipped

Sir/Mam, jesa ke apke order ke details check kar pa rahe hoon, apne order (---) ko place kiya tha, jeske maximum delivery date (-----) hai.

Nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.



Undeliverd



UD Reason

Sir/Mam jesa ke check kar pae rahe hoon apke product ke delivery abhi tak nahi ho pai. Apka product Customer Not Available ke karan delivered nahi ho paya hai. Kya apko (date) ko koi call aayi the delivery ke regarding .



Confirm karwane ke leyai dhanyawad.



Please thoda samay dejeyai taki apka concern update kar pau.



Essential UD - Reschedule



Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aao nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.



Apka concern update kar deya gya hai sir, pure koshish ki jayegi apke sath delivery attempt dubara karwayi jaye ,nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.





Maafi chaungi apko ashuvidha hue hai, apko yakin dilata hoon dubara apko ase ashuvidha humari taraf se face nahi karni padhegi.

Aap bilkul nischint rahe poore koshish ke jaege ke jaldh se jaldh apka order apke door steps par deliverd karwaya jae .




Refund


# In tat

Sir/Mam, jesa ke check kar paa rahi hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.

Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega .

Agar apko deyai gae samay ke andh andh apka amount apke account mai show nahi hota to aap hame sampark kare ham apke help karenge hame apke help karne mai behadh khushi hoge .


# Not in tat

Sir/Mam jesa ke check kar paa rahi hoon apka amount hmarae tarf se (initite date ) ko initate kiya gae hai.Apka bank apke account mai.

Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath (------)

Agar bank se apko eske regarding help na mele to aap please hamse dubara contact kejeyai apke help ke jaege hame behadh khushi hoge apke help karne mai.




Essential item
Sir/Mam hamare team apne platform se sare essential items provide karnwane ke pure kosis kar rahe hai. mai apke es product ke request lai rahe hoon, hum apko eske regading jankare dai denge ek baar jese product aviliable hoga.



Fake
Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.
Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.
Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain.or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .
Or aap nischint rahe hamare concern team ke pass already ese cases escalte hain. Par tabtak apse request karungi aap enhe ignore kijiye or enke sath apne koe bhe personal ya account details share mat kejeyaiga.



Product not available with us

Maafi chaungi sir/Mam ye product abhi hamare website par available nahi hai, par apka feedback team ke sath share kar rahe hoon, jase product available hoga apko update kar deya jaega.



Cancelled Stage but Unable to Cancel

Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai update dai deya jaege.


Want to Cancel - Within Cancellation Period

Sir/Mam, mai apke leyai ye order cancel kar date hoon, please aap mujhe thoda samay dejeyai.



Want to Cancel - Cancelled by Us

Sir/Mam humne apke request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.



Want to Cancel - Cancelled by Us prepaid

Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.

Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge



Want to Cancel - Asking Reason

Sir, Please jaan sakta hoon aap ye order kyu cancel karna chate hain?

Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko jaroor pasandh aaega.



Want to Cancel - Not Cancellable Stage COD/Prepaid

Maafi chaunga sirr abhi apka order ke cancellation request nahi le paunga kyuki jaisa ke check kar pa raha hoon apka order shipped ho chuka hai, to apse request karunga please aap order lene se apne door steps par mna karde apka order cancel ho jayega.

Or apke mna krne ke baadh adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa deya jaega, or initiate hone ke adhiktam 7-10 bussiness days ke andar apka amount apke account mai bhe show ho jaega.



Pickup scenerio

Pickup failure

Sir/Mam jesa ke check kar paa rahe hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.



Pickup failure 2

confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.



Maine apka concern update kar diya hai, poori koshish ki jayeg ke apke sath 24 hours ke andar pickup attempts dubara karwae jae.



Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega ke firse apko es ashuvidha ka samna na karna padhe.



Pickup SCHD

Sir/Mam, jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai, esme maximum 24-48 hours ka samy lagega.



Pickup out for pickup

Sir/Mam, jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.



Pickup APUC

Sir/Mam, samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date bta sakte hain ya aap k pass koe pickup receipt ho to.


Essential Not Shipped



Sir , Jaisa ke apke order ke details check kar pa rahe hoon, apne order 29/3/2020 ko place kiya tha, jeske maximum delivery date 30 May hai.

Nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae



We are unable to change/delete the email address associated with your Snapdeal Account. We value our customer's security and privacy. Keeping this in mind, we do not allow any change/delete in the email address associated with an account.


OFD
Sir/Mam, as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end of the and also our delivery boy will contact you before deliver your product.

Jaisa ke check kar paa raha hoon aaj apke order ke delivery ke liye hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlijiye, hamare poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jaye.



2 = FOR APOLOGY.. EXTRA ASSURANCE AND PRODUCT DELIVERY AS SOON AS POSSIBLE.



A= Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.



B= Maafi chahunga apko preshani hui.


c= Maafi chahunga apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


D= Maafi chahunga, Par aap humare liye bahut value customer hai is liye aap nischint rahe aap, Mai jldi se jldi apko ko problem face karni padd rahi hai usko solve krwaunga.

E= Maafi chahunga apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.




CONFIRMATION


Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.


DO NOT RETURN
We are unable to service your return request of your product. This item is not eligible for return as per our policy & we won't be able to proceed with your return request.

To know if return is applicable on an item, all you need is to go to its page and refer to the 'Item Details' section or read our Easy Returns Policy.

We regret any inconvenience this may cause.



A= I understand how you are feeling right now if I were on your place I would have felt the same way . Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible.



B= Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.



c= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.



D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.



E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.



F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. Do not worry I will personally work on this to resolve at the earliest.



Sir your order is in processing stage we are trying to dispatch as soon as possible. It is delayed due to lockdown.. Dont Worry. You will be updated.



I am sorry for the inconvenience caused. Your order has been cancelled via shipment but do not worry I have registered your mail once the product will live with us you will be notified. Rest assured, this will be taken care of not to happen again in future.



Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest and you will get the pickup information regarding your product within 24 hours. After that it will go to our warehouse and there will be a quality check, After successful quality check your refund will be initiated.



Sir, I have rescheduled , the pickup of your item and it will be picked up within a maximum of 24 to 48 hours.



Your order is in cancellation process once it is cancelled your refund will be initiated into the same.


Sorry I cannot check screenshot or pictures.