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Thanks for writing in.
We understand that you are concerned about the EMI charges of your order ID 'OD118171191426508000' for product 'Lenovo Ideapad S145 Ryzen 3 Dual Core - (4 GB/1 TB HDD/Windows 10 Home) S145-15API Thin and Light Laptop' and you want the call from us.
We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.
Since we didn’t want to keep you waiting, we are responding through this email about your issue.
We know that your experience with our services has been an unpleasant one. Also, we understand your disappointment which might have caused you.
We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these. As you are one of our valued customer your satisfaction is one of our primary concern.
We'd like to let you know that the seller has refunded Rs. 23520/- to your Credit Card Emi on April 15, 2020 for your order with the refund reference number '74332740102010181631616'. This amount will be credited to your account by now.
If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.
Since you have mentioned that you are charged extra amount for your EMI.
Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.
Hope this helps.
Ashish, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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