Notes

Callme experiment // 11089 sahil// cx didn't required callback.

cmb//11089 sahil// no response from cx// call disconnected by cx//

cmb//11089 sahil// lang barrier

Callme experiment // 11089 sahil// Call didn't connect to cx//cmb msg sent

Callme experiment // 11089 sahil// cx asked about the order status // dispatched date & DDR shared // cx agree

cmb//11089 sahil// cx wants to know about order status// detail shared rto marked// ask to cx pls place new order // apology done// cx agree

cmb// 11089 sahil// cx wants to know about order status// order is late // apology done// tat shared 24-48hrs// cx agree

cmb//11089 sahil// cx wants to know about refund// detail shared refund already initiated pls coordinate with bank// cx agree

cmb//11089 sahil// cx wants to know about refund// ask to cx after successfully cancelled refund will be reflect with in 7-10bd// cx agree

cmb//11089 sahil// cx wants to know about refund// detail shared refund already initiated reflect will be with in bd // cx agree

cmb//11089 sahil// cx wants to know about request status// detail shared today is out for pickup // ask to cx wait for today// cx agree

Callme experiment // 11089 sahil//Same day OFD // cx wants to cancel product ask to cx pls refuse if delivery attempt//cx agree

cmb//11089 sahil// cx wants to know about order// as to cx pls wait 24rs for ivr verification call// cx agree

and cx wants to know about refund detail shared puc to rpr 7-8 days and QC 24HRS successfully refund will be initiated

cx wants to know about replacement detail shared puc to rpr 7-8 days and after QC 24HRS successfully replacement will be process

cmb//11089 sahil// cx want to cancel but detail shared that product already cancelled// cx agree

cmb//11089 sahil// cx want to cancel return request and does not want pickup// ask to cx pls refuse if pickup attempt// ic changed// rl panel filled//

call me back exp//11089 sahil// cx want pickup asap// rl panel filled// tat shared 2-3days// macro sent// cx agree

call me back exp// 11089 sahil//cx wants to know about refund// as to cx pls share bank details // macro sent// cx agree

cmb//11089 sahil// cx want to return against trust pay policy// deny to cx// cx agree

cmb//11089 sahil// cx wants to know about order and refund// detail shared that product returned and refund will be reflect with in 5 bd// cx agree

Callme experiment // 11089 sahil//Same day OFD //ask to cx pls wait till end of the day// courier team no.shared with cx//

Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree
cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree

CMB 11089 sahil /Callme experiment///Empty parcel case // complaint already taken /informed kindly fill the undertaking form /post undertaking form received 7 days TAT shared /and also told you need to send snapshot / cx agree