Notes
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Callme experiment // incomplete Query //Rehnuma Ansari //11203
Callme experiment // non connect // Rehnuma Ansari //11203
http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
bluedart: 18602331234
Delhivery: 1246719500
Ecom Express: 8376888888
FedEx: 1800 419 4343
Gati: 1860 123 4284
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deliver the order ASAP
pickup ASAP.
Callme experiment //cx didn't required callback.
Callme experiment //Call didn't connect to cx
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UD cases:
Callme experiment / RTO marked // suggest cx to place the fresh order.
Callme experiment / UD_CR/ / FNDR filled / agree
Callme experiment / UD_CNA/ / FNDR filled / agree
Callme experiment / UD_CD/ / FNDR filled / agree
Callme experiment / UD_AI/ / FNDR filled / agree
Callme experiment / UD_ODA/ / FNDR filled / agree
Callme experiment / UD_SD/ / FNDR filled / agree
Callme experiment // UD_MISC //FNDR filled / agree
Callme experiment / /UD_CNR/ / FNDR filled / agree
Callme experiment / /UD_CSP/ / /FNDR filled // agree
Callme experiment // Same day OFD //FNDR Error//
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Pickup status:
Callme experiment //cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached.
Callme experiment //cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait.
Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared.
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Fraud call
Callme experiment //cx recvd fraud call//tell cx don't share any personal details with them/ Moreover cx share there contact details.
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refund status-
Callme experimentcx //came on call was asking about refund, req cx to wait tat shared it was private bank 10 days TAT shared.
Callme experiment // cx came on call was asking about refund, req cx to wait tat shared as it was govt bank 15 working days TAT shared.
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Return req.
Callme experiment //cx wants to return the order // tat shared 24-48 hrs.
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replace req.
Callme experiment //cx wants to replace the order // tat shared 24-48 hrs.
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product info.
Callme experiment //cx asked about details of product and price // share information with cx same
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Offer details:
Callme experiment //cx asked about offer details and their T&C // share information with cx same.
Callme experiment //cx asking abt scratch card and spin weel offer // share information with cx same.
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Bank details:
Callme experiment //cx asked the complaint status // bank details required so send mail.
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PUC not marked:
Callme experiment //cx inform that pickup done but puc not marked // RL panel filled.
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order status:
Callme experiment //cx asked about the order status //share the information with cx same.
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Specific delivery req.
Callme experiment //cx want delivery before promise date //inform cx deliver the order ASAP.
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Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location // tat breached // apology done // tat shared 24-48 hrs.
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refund status:
Callme experiment //cx asked about refund status // tat shared 24-48 hrs.
Callme experiment //cx asking abt refund // asked to check bank statement and request taken// tat shared 24-48 hrs.
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Deliver to wrong place:
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.
Callme experiment //cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days.
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CATP:
Callme experiment //cx wants to replace the order // 7 days window has ended // deny to take the complaint.
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Order missing:
Callme experiment //cx didn't recvd one order another was missing from order // apology done // tat shared 24-48 hrs.
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cancel req.
Callme experiment //cx want to cancel the order .... MFG generated so not able to cancel it / ask to refuse / cx agreed
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complaint cancel req.
Callme experiment //cx didn't want to return the order //close the status // RL panel filled.
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order not confirmed:
Callme experiment // cx asking about payment deducted but order not confirmed // payment not captured // tat shared 72 hrs.
Callme experiment // cx asking about payment deducted but order not confirmed // payment captured // tat shared 24-48 hrs.
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Address change req.
cx wants to change the delivery address //alternative address:
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