Notes

GREETINGS AND CASACA

Hello. I hope you're doing well today! It will be a pleasure to help you.
Hello. I will be happy to assist you with your issue.
Hello. I am sorry you are having trouble with your order.
Hello. I am sorry to hear that your order has not arrived on time.
Hello. I will be glad to look this product up for you.

I want to make sure you received all the necessary information from me today. Is there anything else I can assist you with today?

I would love to resolve this issue as soon as possible, unfortunately, due to security reasons and to protect your personal data, we do not have access to this information. But do not worry, our Customer Care Team will be happy to handle this for you! You can contact them at

I apologize for the delay/cancellation in your order. I understand how important it is for you. Please allow me to check the reason why your order is delayed/cancelled. Would you mind if I place you on hold for a couple of minutes?

I know this is definitely not the quality service you deserve as the great customer you are to us, I would love to do more for you, but this issue is not in my hands, I appreciate you understanding this issue.

I appreciate your interest in this product, we love to provide our customers the best items and that is the reason why our products fly away so fast. We are looking forward to have this product in stock as soon as possible for your satisfaction. You can kindly press the heart next to add to cart button so you can receive a notification once this item is in stock again.

APOLOGIES

Again, we highly appreciate your opinion as it will help us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.

Once again, my deepest apologies for such situation experienced with your order. Please be assured that we are always working to improve, and we’ll work to avoid this kind of situations for future orders.

I am sorry for the inconvenience this situation might have caused you. I understand how important is this for you and to rectify this matter, please be assured that we are going to work hard to prevent this issue in the future.

I will document this issue and report this to my higher team, please rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.

Thank you very much for your patience today, and thanks for bringing this matter to our attention, I perfectly understand that we offered you an estimated delivery date, however due to carrier’s availability we didn’t meet your expectations shipping this order and deliver it to you in the date that we promised. Please accept my sincere apologizes, but be assured that we are working to improve our shipping service. Could you please be so kind to wait for this order? Rest assured that I will document this in order to prevent future delays in your orders.

ENDING

There is no need to thank me, I am more than happy to help you. Thanks for shopping at Lowe's and please remember that if you need further assistance you can contact us back. Please click on the X in the upper-right corner of your chat window to end the conversation and fill out a brief survey on the assistance I provided you today. Have a good rest of your day and stay safe!

UNRESPONSIVE CLIENT

I am afraid of the automatic disconnection, I have not heard from you in a few minutes, Are you still with me?

I am concerned that I have not received a response from you and I want to be sure you received my information. Are you still with me?

I would really love to help you but I have not received any response from you. Are you still with me?

I did not receive another response from you. Therefore, due to inactivity the system is going to close the chat, but if you still need further assistance, please do not hesitate to contact us back and we will be more than glad to assist you. Thank you for contacting Lowe's. Have a great day!

CHANGE ORDER

I am sorry to inform you that, due to security reasons, we are unable to change an order after you click "Place Your Order" because your order begins processing immediately. In this case, I recommend you to go to your account to cancel the order.

LOST IN TRANSIT/LOST AFTER DELIVERY

Thanks for your patience. I truly apologize for the inconvenience this has caused you. Let me inform you that I've researched your order and according to our carrier information the order was lost in transit, lost after delivery. So in order to rectify this matter please contact our Customer Care Team at.