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2. IN20061416500686296731:::::::::::: closure sent to cx as incident is in wfcu but cx did not revert
3. IN20061417312873960873::::::::::::: closure sent to cx as incident is in wfcu but cx did not revert
4. IN20061416281438807142:::::::::: return case kept for wfcu as return confirmations
5. IN20061418053920823191:::::::::::::::::already delivery confirmation shared so close as nrr
6. IN20061416155208028176:::::::::::::: need to assign to wsr as color of the product is not clear so assign to team
7. IN20061417314977978387:::::::::::::::already delivery confirmation shared so close as nrr
8. IN20061416140940752766::::::::::::already delivery confirmation shared so close as nrr
9. IN20061417385904225798::::::::::::::: already delivery confirmation shared so close as nrr
10. IN20061416362455271348:::::::::::: previous agent shared wrong info as cx concerned about the product delivery so sent order deliveryconfirmation and close this
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