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Hi,
Thanks for writing in.
We understand that you are facing issues with the product 'Vivo Y91i (Fusion Black, 32 GB)' and want replacement for it.
We are sorry for the trouble and this is not something we would want you to go through.
Also, we are sorry for the previous miscommunication in emails.
We have escalated your issue to our concerned team, they'll look into and get back to you with an update by June 29, 2020.
If you have any further issue so please feel free to contact us.
Hope you'll understand.
Thanks for choosing Flipkart.
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