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We understand your concern that you've not received your product 'Redmi 8 (Sapphire Blue, 64 GB)' with the order ID: OD116927245049823000 inside the packaging.

We're sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.

Also, we request you to create a return through self serve as due to some technical error seller is unable to create a return at the moment.

We would like to inform you that you can create a return from Website/App/Mobile site within 10 days of receiving the product by following these simple steps.

1. Go to 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
2. Select the item, click 'Return'
3. Enter the 'Reason for return' and 'Issue with the item'
4. Now you will get an option to change the pickup address
5. Enter/choose the address from which you'd like the pickup
6. Choose 'Return option' and confirm the return

Please feel free to get back to us at any point of time for any further assistance and we will be happy to assist you.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.

Hope this helps.

Rahul, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
     
 
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