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Hi,
Thanks for writing in.
We understand that you are facing quality issue with your product 'NNBB MAKEUP 3D BALM STICK WITH ALL HYDRATING COMBO (4 Items in the set)' with the order ID 'OD118906615461670000'.
We are sorry for the trouble you had to go through.
We would like to let you know that this product belongs to the 'No Returns' category. Hence, the seller will not be able to fulfill your any request.
However, the seller can provide replacement or refund in the unlikely event of the product received by you being damaged, defective or not as described on the product page.
As you are one of our valuable customer, your satisfaction is one of our primary concern.
We will share your feedback to the seller so that you will not face such kind of issue again.
Click here to know about the return policy: https://www.flipkart.com/pages/returnpolicy
If you have any further query, feel free to write back to us or you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.
Hope you'll understand.
We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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