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Thanks for writing in.
We understand that you want to change the shipping Address of your order 'OD118961654183885000'.
We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.
We're writing to let you know that the courier service provider has confirmed that the shipment of product 'Bornify Women Hipster Multicolor Panty' was delivered to you on June 26, 2020.
In future if you'd like, you could ask a friend or a family member to collect the package on your behalf from the current address.
In future, you can choose to update the delivery address for your orders through our website and app in 3 simple steps:
1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address to be updated
3. Tap 'Change’ icon next to the current address and add new delivery address
Please note that this option will be available only if the address can be changed based on the status of your order.
We looked up your product 'Vaishma Women Boy Short Red, White, Black, Grey Panty' and found that it has been canceled as requested by you with the reason stated as 'Quality Issues'.
We'd like to let you know that the seller has refunded 16 SuperCoins for your order to your coin balance on June 26, 2020. This amount should have been credited by now.
If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.
If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre
Hope this helps.
Alex, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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