Notes

MYNTRA CALL:


1. FOR RAISING ARN TASK AT RETURN LEVEL:

REFUND.....RETURN REFUND PENDING.....ARN REQUIRED

2. as cx said that amount got deducted from cx account and order has not been placed and showing in add to cart so told cx to share the bank statement and message of deduction of an amount:

REFUND....ORDER NOT PROCESSED.....PAYMENT DECLIND


3. PRODUCT NOT RECEIVED BUT SHOWING DELIVERED: PACKET LEVEL

delivery>where is my order>incorrectly marked delivered

drop down me pod shared earlier me no krna
task raise krne se phle customer se puchho has he asked his neighbour frns family

4. QUALITY CHECK FAILED:

RETURN LEVEL
RETURN/EXCHANGE<<<<<<WHY MY RETURN PUT ON HOLS<<<<<<QC FAILED

5. WHEN CX WANTS TO KNOW ABOUTTHE COMBOO OFFER SO TOLD THIS STEPS AND TAGGED IN EVENTS

Click on BOGO/Select x and Pay for y offer banner and select products from the offer list
1. Add the products into cart
2. In cart page, if combo is incomplete an option "Add item" will be given to complete the combo.
3. After clicking "Add item", we can select another item from the list.
4. Once the combo is completed, system will automatically consider the higher priced item for billing. The effective discount is split across all products in the ratio of their price.
5. In checkout, discount equal to the value of the lower priced item will be auto-applied.
6. Customers can follow the normal return policy (can return single product) as discount is split on all the product
7. Invoice will show the final price after adding the GST.
8. When an offer ends, there might be a slight delay before offer text is removed from list/PDP. Hence, offer may not be applied in the Cart Page

6. If any cm says he/she unbale to use EORS coupon so share this mail to CM:

Dea Anu,

I understand you are concerned as you are unable to apply the coupon while placing the order.

I request you to use below mention link to use the coupon
https://www.myntra.com/myntra?f=Coupons%3AMIL

Your understanding and co-operation are highly appreciated.

Thank you for choosing Myntra for your shopping needs

Stay Home, Stay Safe.


7. EMAIL OF SELF SHIP:

Dear Nayan,

I understand your concern regarding return and refund of the product '4101709338'.

Since the pick-up service is not available at your location, I would request you to self-ship the product using reliable courier service and reply to this email with a copy of your courier receipt which includes the tracking Id, weight of the package and the amount.

Important: Kindly write the Return ID and Order ID on a piece of paper in the package and ensure the Price tags / Shoe box corresponding to the product is being returned.

Please use your nearest facility among the four to ship the product:

Bangalore Instakart Services Pvt. Ltd (A/C: Seller name)** Survey Numbers 231, 232 & 233,Soukya Road, Samethanahalli Village, AnugondanahalliHobli, HoskoteTaluk Bangalore - 560067

Delhi Instakart Services Pvt. Ltd (A/C: Seller name)** DevNiwas, K-2 Block, Khasra No 819,(Behind Apra Maruti Showroom) Mahipalpur, New Delhi 110037

Kolkata Instakart Services Pvt Ltd (A/C: Seller name)** 379, S N Roy Road Land Mark : Piyashi Cinema, Kolkata 700038

Mumbai Instakart Services Pvt. Ltd. (A/C: Seller name)** Avon Eng Compound, Makwana Rd, Marol Naka, Near Indiana Bldg, Behind Marol Metro Station Andheri East 400059

Note: DTDC couriers do not deliver products to Kolkata center and Professional Couriers do not deliver products to Bangalore center.

Also, please keep the product in unused, unwashed condition and all the price tags are intact with brand packaging (Shoe box) for a hassle free.

Refer the below links for the complete self-ship process with courier refund.

http://img1a.flixcart.com/www/helpcenter/assets/images/1540981687439/self%20ship.PNG
http://img1a.flixcart.com/www/helpcenter/assets/images/1540983963363/Courier%20receipt.PNG

Once the product reaches to our warehouse, it will take another 3 business days for us to conduct a detailed quality check and to initiate/process the refund from our end.

Thank You for choosing Myntra as a shopping destination.

Regards,
Navmeet kaur| Myntra
"Everything You Need To Look Good"

8. RETURN LINK"

https://docs.google.com/forms/u/0/d/e/1FAIpQLSe7l1-TWnswKpMgFzO_4khn5q9-eusQUB9L423B4oxE2WSeqg/formResponse

Please confirm whether the product is unused/unwashed with all price tags intact : available
Return reason: size fit issue
Order number: 114282077186670275101
Product name : H&M Men Burgundy Round-Necked T-Shirt Slim Fit
Refund mode (Myntra Credits/Saved Bank Account/Source Account/New Bank Account) : credit card
Pick up address Brbnmpl note press township salboni, Q. No. B101/4 near Sani mandir, City:West midnapore, 721132


9. MISSING PRODUCT RECEIVED: PARTIAL
who received
when the packet delivered
was the packet tempered
ye 3 chiz prob krke task note me bhi mention krni h
task item level pr raise krna h
delivery >where is my order>missing component




10. SELF CREATE RETURN:

online return pitch kro
30days return allow hai
Please refer to the below steps to raise/initiate a return request by yourself.

Step 1. Login to Myntra app or Website with your register Email Id.
Step 2. Tap on the "Human Icon" at the top right of the screen
Step 3. Tap on ‘My Orders’
Step 4. Go to the order then tap on the "RETURN" button
Step 5. Select the reason and add a comment.
Step 6. Confirm Address, Refund mode, and policy.





11. SENIOR CALL BACK

https://docs.google.com/forms/d/e/1FAIpQLSfrq7jDKvcofjRyi_ax_4k78Z-Sh_l9AEQqBDfDht8UfqNMzA/viewform


12. 1. Bar-code Number - It is a 12 digit number starting “100, U100, 920 or U1M” and should be available on the sticker pasted on the outer transparent polythene bag. 2. Details of product received - Provide a brief description of the wrong product received including brand, product type, color, size etc. 3. Price tags/stickers/shoebox available?
prob this details with the cx ...


13. online return pitch kro
30days return allow hai
Please refer to the below steps to raise/initiate a return request by yourself.

Step 1. Login to Myntra app or Website with your register Email Id.
Step 2. Tap on the "Human Icon" at the top right of the screen
Step 3. Tap on ‘My Orders’
Step 4. Go to the order then tap on the "RETURN" button
Step 5. Select the reason and add a comment.
Step 6. Confirm Address, Refund mode, and policy.


14. INCORRECTLY MARKED DELIVERED : PACKET LEVEL PR


15. imps task: https://docs.google.com/forms/d/e/1FAIpQLSe_9cp0Aa1pNPnwmQRNOMc39W133sCpi3z4ClCLFc6V1T54_Q/viewform

16. INVOICE EMAIL

Dear XXX, I understand your concern regarding the invoice of product/order number (). Please find attached the soft copy of the invoice as requested. We look forward to serve your needs in future. Thank you for choosing Myntra as your shopping destination. Regards, Name | Myntra “Everything You Need To Look Good”

17.