Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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11170-Priya
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Callme experiment //cx didn't required callback.//11170-Priya
Callme experiment //Call didn't connect to cx//11170-Priya
Callme experiment //cx not shared the query// call drop by cx//11170-Priya
As there is no response from cx side hence after giving warning call disconnected from this end.//



Language barrier // ask cx to share concern on snapdeal's website//11170-Priya
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cx informed about the fraud call and SMS regarding fake lucky darw contest // infomation shared to cx and ask not to share any confidential details // cx agree. //11170-Priya
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Product info:-
cx call to know about order status // UD marked // FNDR filled// TAT 24-48 hrs .shared// cx agree.//11170-Priya
cx call to know the status of the order // dispatched date & DDR shared // cx agree.//11170-Priya
cx wants to return//ask to wait for 24-48 hrs//info given//cx agree//11170-Priya
cx wants to know order status//RTO// asked to place new order//info given//cx agree//11170-Priya



cx call to know about order status //it is OFD so ask to wait till end of the day. cx agree.//11170-Priya
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.//11170-Priya
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Callme experiment //PUC not done // RL panel filled // TAT share// cx agree //11170-Priya
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree//11170-Priya
Callme experiment //PUC already done // RL panel filled // TAT share // cx agree//
11170-Priya


Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree//11170-Priya
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Callme experiment //cx want to cancel the order// cancellation request taken // cx agree//11170-Priya
cx call to cancel order //status marked shipped//cancellation req taken//ask to refuse at doorstep //cx agree//11170-Priya
Callme experiment //cx want to know the reason of order cancellation//info shared //req to cx to place a new order// cx agree//11170-Priya
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Refund issue:-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree //11170-Priya
Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree //11170-Priya
Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree//11170-Priya
Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree//11170-Priya
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Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree//11170-Priya
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Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.//11170-Priya
Callme experiment //PDWP case /complaint taken/TAT shared 6W days /apology done/cx agree//11170-Priya
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Callme experiment//Empty parcel case // complaint taken // TAT shared // cx agree//11170-Priya
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Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree//11170-Priya
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Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree//11170-Priya

Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree//11170-Priya
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Promo info
Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree//11170-Priya
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree//11170-Priya
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