Notes

Non Essential - Product Stuck at Courier

I understand that you are eagerly waiting for your order. Your order is already on its way and will reach you by ( promise date ). We are working hard for a faster delivery along with our courier partner. Your order may reach you on or before the delivery date.
Rest assured, I will work personally on your case to get this product delivered on time! Once it's dispatched, we will send you an email and SMS with tracking details. We regret the inconvenience caused."

Mai samjh sakte hoon ke aap ketne besabhre se apne order ka intzaar kar rahe hai. Hum bhe poore kosish kar rahe hain apke courier partners ke sath melkar taaki yha sunishchit kiya ja sake ki apka order jald se jald deliverd kiya ja sake
Mai apko aashvasan dete hoon, ke mai khud es par kaam karungi taki apka order apko jald se jald deliverd kiya ja sake. Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega

Mam as I can check today your order is reached at your destination city maybe by today evening you will get your order. Rest assured I am your case manager assigned on the particular order. I will personally take care of it to deliver your order as soon as possible.
You can also track your order by clicking here https://m.snapdeal.com/myorders

I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest. You can track your item in real-time on the My Orders page on our SD app. If you like, I can send the updated courier details to you via SMS.
You can also track your order by clicking here https://m.snapdeal.com/myorders


I am your case Manager now who will try our level best to deliver your product as per your requirement. However, the promised delivery date of your product is 15 JunJun it is the maximum delivery date Sir, We have 100% Track records to deliver the item before the promised delivery date! Rest assured, I will work personally on your case to get this product delivered as earliest!

You can also track your order by clicking here https://m.snapdeal.com/myorders



1= EXTA ASSURANCE FOR ANGRY CX


A= I understand how you are feeling right now if I were on your place I would have felt the same way . Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible.
B= Your concern is justified and I understand how you are feeling right now. But be assured I will definitely help you regarding this .Your chat landed on me so now is my responsibility to help you.
c= I will make sure that this should be your first and last bad experience with us and you won't face such problem in future. I really apologize that you are experiencing this problem. But I personally assure you that you won't come across such kind of inconveniences as we will work hard provide you the best services that you deserve.
D= I understand if we pay for something and we didn't receive what we really wanted, I would have also felt the same if I put myself at your situation and trust me this won't get unnoticed.
E= There is no need to worry, I've done all possible things and I assure you'll receive your order to your door step as soon as possible.
F= Don't worry your money is safe with snapdeal trust pay policy , please allow us this maximum time to investigate on your complaint. Do not worry I will personally work on this to resolve at the earliest.
G=I will share your feedback to the team regarding the courier boy so that team will take strict action on them, I am sorry for the inconvenience caused. Rest assured, this will be taken care of.


2 = FOR APOLOGY.. EXTRA ASSURANCE AND PRODUCT DELIVERY AS SOON AS POSSIBLE.

A= Aap bilkul nischint rahe ye meri responsibility hogi ki apka order jldh se jldh deliver krwaya jaye apki deliver date ke andar.
B= Maafi chahunge apko preshani hui.
c= Maafi chahunge apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.
D= Maafi chahunge, Par aap humare liye bahut value customer hai is liye aap nischint rahe aap, Mai jldi se jldi apko jo problem face karni padd rahi hai usko solve krwaunge.
E= Maafi chahunge apko pareshani huyi, Aap mujhe thora tme dijiye already apki complaint register ho chuki hai, Meri responsibility hogi ki apki problem ko jldi se jldi solve kiya jaye.
f=Maafi chaunge apko pareshani huyi, nischint rahe apka feedback team ke sath jaroor kiya jaega, taki courier boy par strick se strick action leya jae, nischint rahe es par poora dhyan deya jaega. Mai aapko yakeen delate hoon apko fir kabhi es asuvidha ka samna nahi karna padhega
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16 June, 2020 at 11:24 pm