Notes

Hindi templates

Non Essential - Product Stuck at Courier

Sir / Mam, hum aapake leyai samay par delivery ke ke mehatv ko samjte hain, Asuvidha ke liye khed hai. mai apko btana chaungi ke humne sarkaar dwara deyai gae nae dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai.
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake .

App apna order es link par click karke trackk kar sakte hain.
https://m.snapdeal.com/myorders

Shipping Escalation Template

Sir / Mam, maafi chaungi apke order ke dispatch mai dere hue hai. Hum aapake leyai samay par delivery ke ke mehatv ko samjte hain, aap nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae

Ek baar jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge. Humare poore koshish rahege ke apka order apko (----) delivered karwa deya jae.
Asuvidha ke liye khed hai.

Non Essential - Not Shipped (Within PDD)

Sir / Mam, mai apko btana chaungi ke humne sarkaar dwara deyai gae nae dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai.
Hamaaree team pure koshish kar rahee hain taaki yha sunishchit kiya ja sake ki apaka order jald se jald deliverd kiya ja sake. Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge, aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. hamare poore koshish rahege apka order apko (------) tak deliverd karwaya jae .


Non Essential - Shipped (Within PDD)

Sir / Mam, jaisa ki check kiya gaya hai, aapaka order transit mein hai aur aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka, hamare poore koshish rahege apka order apko -04 Jun tak deliverd karwaya jae. Aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka

App apna order es link par click karke trackk kar sakte hain.
https://m.snapdeal.com/myorders

Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:

Courier naam:
Awb no:
Courier sampark number:
Courier website:

COVID 19 (Are we Delivering orders)

Yes, Sir/Mam. Apse request karungi aap order place kejeyai apko order place karte samye maximum delivery date bta de jaegae.

Non Essential (Urgent/Specific Delivery Needed)

Sir, humne sarkaar dwara deyai gae nae dishanirdesho ke anusaar graahakon ko seva dena shuru kar diya hai. Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aur mai apke esk product ke case manager hoon to mai poora dhayan rakhungi apka order ke delivery ka. Apke order ke maximum delivery date hai 11 Jun.

App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


RED Zones 1st

Sir/Mam , sarkaar ke deyai gae nae adesho ke chalte, hum sirf aavashyak items ke delivery krwa rahe hain red zone area mai, apka location red zone area mai hai esleyai gair-aavashyak items ke delivery mai thoda jyada samay lagega.

In kathin samay ke dauran aapake nirantar dhairy aur samajh ke leyai hum aapako dhanyavaad dete hain. hum apako email/sms par samay par update karenge!

COVID 19 (not Shipped - PDD After to 3 may) Date shared

Sir apke product ke maximum delivery date 30 May take he hai, apse request karungi, please tab tak ka wait karlejeyai, nischunt rahe hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.
Jese he apka or dispatch hoga hum apko email/sms mai eske regarding update karenge .

Undeliverd

UD Reason
Sir/Mam jesa ke check kar pae rahe hoon apke product ke delivery abhi tak nahi ho pae. Apka product ( refusal reason) ke karan delivered nahi ho paya hai. Kya apko (date) ko koe call aae the delivery ke regarding .

Confirm karwane ke leyai dhanyawad.

Please thoda samay dejeyai taki apka concern update kar pau.

Essential UD - Reschedule

Apka product kuch unknown courier issues ke karan delivered nahi ho paya hai, uske leyai maafi chaungi, par aap nischint rahe, hamare poore koshish rahaege ke apko product ke delivery jaldh se jaldh karwae jae.

Apka concern update kar deya gya hai sir, pure kosish ke jaege apke sath delivery attempts dubara karwae jae, agle 24-48 ghanto ke andr apke sath dubara delivery attempts keyai jaenge.

App apna order es link par click karke track kar sakte hain.
https://m.snapdeal.com/myorders


Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:

Courier naam:
Awb no:
Courier sampark number:
Courier website:

Maafi chaungi apko ashuvidha hue hai, apko yakin delate hoon dubara apko ase ashuvidha hamre tarf se face nahi karne padhege .
Aap bilkul nischint rahe poore koshish ke jaege ke jaldh se jaldh apka order apke door steps par deliverd karwaya jae .



Refund

In tat

Sir/Mam, jesa ke check kar paa rahi hoon apka amount hmarae tarf se <transfer date > ko initate kiya gae hai. Apka bank apke account mai show karene ke leyai adhiktam samay (TAt ) leta hain.
Chinta mat kijeyai sir/ mam, apka amount jaldh he apke account mai bhe show ho jaega .
Agar apko deyai gae samay ke andh andh apka amount apke account mai show nahi hota to aap hame sampark kare ham apke help karenge hame apke help karne mai behadh khushi hoge .

Not in tat


Sir/Mam jesa ke check kar paa rahi hoon apka amount hmarae tarf se (initite date ) ko initate kiya gae hai.Apka bank apke account mai.
Maafi chaungi abhi tak apke account mai apka amount show nahi hua hai. Apse request karungi please aap ek baar apne bank se eske regarding contact kare es reference no. ke sath (------)
Agar bank se apko eske regarding help na mele to aap please hamse dubara contact kejeyai apke help ke jaege hame behadh khushi hoge apke help karne mai.

Essential item

Sir/Mam hamare team apne platform se sare essential items provide karnwane ke pure kosis kar rahe hai. mai apke es product ke request lai rahe hoon, hum apko eske regading jankare dai denge ek baar jese product aviliable hoga.

Fake

Snapdeal ki taraf se kabhi bhi paise ki demand nahi ki jati he.

Main aapko batana chahungi ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain.

Aapse request karungi ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain.or please app enke sath apne koe bhe personal ya account details share mat kejeyaiga .

Or aap nischint rahe hamare concern team ke pass already ese cases escalte hain. Par tabtak apse request karungi aap enhe ignore kijiye or enke sath apne koe bhe personal ya account details share mat kejeyaiga.

Product not aviliable with us

Maafi chaungi sir/Mam ye product abhi humare website par available nahi hai, par apka feedback team ke sath share kar rahe hoon, jase product available hoga apko update kar deya jaega.

Safety from snapdeal

Sir aap bilkul chinta mat kejaeyai apka or apke pariwar ke saftey ka poora dhayn rakha jaega snapdeal dwara product delivery ke samay.

Address Issue

Sir/Mam, jesa ke check kar paa rahe hoon apka order already ---- ho chuka hai, maafi chaungi aab apkr order ka address change nahi ho paega.

cancellation

Cancellable Stage but Unable to Cancel

Sir/Mam humne apke cancellation request lai le hai, apko sms/mail mai agle 24-48 hours ke andr, es request ke ke leyai update dai deya jaege.

Want to Cancel - Within Cancellation Period
Sir/Mam, mai apke leyai ye order cancel kar date hoon, please aap mujhe thoda samay dejeyai.

Want to Cancel - Cancelled by Us
Sir/Mam humne apke request par apka order cancel kar deya hai. Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge.

Want to Cancel - Cancelled by Us prepaid

Sir/Mam humne apke request par apka order cancel kar deya hai. Apka amount bhe hamare tarf se initiate krwa deya gya hai, jo ke adhiktam 7-10 bussiness days ke andar apke account mai bhe show ho jaenge.
Aasha karte hoon aap dubara humare sath shopping karna pasndh karenge

Want to Cancel - Asking Reason
Sir/Mam please jaan sakte hoon aap ye order ku cancel karna chate hain?
Halake ye hamara bhut accha product hai, Mujhe yakeen hai ke aapko ye pasndh aaega.

Want to Cancel - Not Cancellable Stage COD/Prepaid
Maafi chaungi sir abhi apka order ke cancellation request nahi lai pungi kyunki jesa ke check kar pa rahe hoon apka order shipped ho chuka hai, to apse request karunge please aap order lene se apne door steps par mna kardejeyaiga apka order cancle ho jae.
Or apke mna krne ke baadh adhiktam 6 business days ke andar hamare tarf se apka amount initiate krwa deya jaega, or initiate hone ke adhiktam 7-10 bussiness days ke andar apka amount apke account mai bhe show ho jaega.

Canel due to delay-- reason covide 19
Sir/Mam, humare 100% product promise date se phle he delivered karwa deyai jate hain. Par aap nischunt rahe hamare team poore koshish kar rahaege hai taki apke product ke delivery jaldh se jaldh karwae jae.

Pickup senerio

Confermation of pickup

Will you please tell me the pickup of your item is done or not?

Please aap mujhe btaenge apke item ka pickup ho chuka hai ke nahi?

Pickup failure
Sir/Mam jesa ke check kar paa rahe hoon, apkae order ka pickup (------) ke wjha se nahi ho paya hai, Apse confirm karwana chate the kya apko pickup ke regarding koe call aee the (-----) ko.

Pickup failure 2
confirm karwane ke leyai dhanyawadh, App mujhe thoda samay dejeyai, taki mai apka concern update kar pau or jaldh se jaldh apke product ka pickup krwa pau.

Mane apka concern update kar deya hai, poore koshish ke jaege ke apke sath 24-48 hours ke andar pickup attempts dubara karwae jae.

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega ke firse apko es ashuvidha ka samna na karna padhe.

Pickup SCHD
Sir/Mam, jesa ke check kar pa rahe hoon, apke order ka pickup scheduled krwa deya gya hai, esme maximum 2-3 din ka samy lagega.

Pickup DSPD
Sir/Mam, jesa ke check kar pa rahe hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega.

Pickup APUC
Sir/Mam, samajh paa rahe hoon ke apke product ka pickup ho chuka hai, please kya aap mujhe pickup date bta sakte hain ya aap pr koe pickup receipt ho to.

COVID 19 - Delay in Resolution
Sir/Mam, maafi chaungi apko resolution melne mai deere hue, yah sarkaar dwara ghoshit lock down ke dauran sewao ke vighatan ke karan hua hai.

COVID 19 - Pickup Delay
Sir/Mam, maafi chaungi sarkaar dwara ghoshit lock down ke dauran sewao ke vighatan ke karan pickup mai deere hue hai.
Nischint rahe jase halath mai sudhar aaega apke product ka pickup krwa leya jaega.

PUC/QC Process
Apka product pickup hote he warehouse jaega jesme adhiktm 7-8 din ka samay lagta hai, uske baadh uska quality check hoga ,uske baadh apka amount humare tarf se initiate krwa deya jega, jo ke apke account mai reflect hone mai adhiktm ------ samay lega.

PUC/QC Process door step
Ek baar jese he apko product pick hoga pickup ke uska quality check hoga uske baadh apka refund/replacement yha se initiate krwa deya jaega.

Why was my order cancel

Sir/Mam maafi chaungi apka order kese issue ke karan shipment ke tarf se cancel ho chuka. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega.

RTO

Sir/Mam maafi chaungi apka order return ho chuka, Apse request karungi please app apne leyai ek new order place kar lejeyai. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Or es baar aap jo order place karenge hamare poore koshish rahege ke jaldh se jaldh apko deliver karwaya jae.

Sir/Mam maafi chaungi apka order return ho chuka,. Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. Apka amount 24 hours ke andr humare tarf se initiate krwa deya jaega, initiate hone ke baadh ye apke account mai reflect hone ke leyai maximum 7-10 business days ka samay lega.

Trust pay policy

Apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Snapdeal guaranty

Snapdeal ke sabhi seller best hain, or sare product bahut best and assured hain, apko product mai koe bhe pareshani nahi aaege. Or apko btana chaungi snapdeal ke return/replacement ke 7 din ke return/replacement policy hai, jo ke apke order deliver hone ke baadh shuru ho jate hai, agar apko order deliver hone ke baadh 7 din tak ke bhe poblem aate hai product mai to aap apne return/replacement complaint register krwa sakte hain.

Address changed

Jesa ke check kar paa rahe hoon apko order alrady packed/shipped ho chuka hai, maafi chaungi aap address mai koe changes nahi ho paenge.

CATP

Maafi chaungi apke order ke return/replacement request nahi lai paungi, kyuki jesa ke check kar paa rahe hoon apko order apko (---) ko delivered kiya gya tha, product ke 7 days easy return policy khatm ho chuki hai.
Eske (---) ke brand warrenty hai to apse request karungi please aap ek baar service center visit kejeyai, vo apke eske regarding poore help karenge. Agar apko wha se bhe koe help nahi melte hai to aap humse contact kejeyai unke denail letter ke sath, apke poore help ke jaege. Asuvidha ke liye khed hai.

Payment failure

Jesa ke check kar paa rahe hoon apke transaction unsuccessful rahe hai, par aap nischint rahe aagar apke account se apka amount deduct hua hai to vo apke same account mai adhiktum 72 hours mai khud initiate ho jaenge.

Return/ replacment process

Sir/Mam jaan sakte hoon aap es order ko kyu return/replace karna chate hain?

Mai apke complaint lai rahi hoon aap mujhe ye bta dejeyai aap esko replace karwana chate hai ya eska refund chate hain?

Maafi chaungi es product par replacement available nahi hai, apko eska refund he ho paega.