Notes

I apologize for the delay
Are you referring yo this order?

Maafi chungi daire ke leyai!
Kya aap ese order ke baat kar rahe hain?

I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.

by 24 hours and after initiation it will take maximum of 7-10 business days.

English templates

Reminder

I am sorry for the inconvenience caused.

Ye apke jawab dene ke liye ek reminder hai.

Asking Email

Sir/Mam, May I know your Email id so it could be easy for us to provide you any further updates.

Sir/ Mam, kya aap mujhe apne Email id bta sakte hain taki hum apko aage bhe update kar sake .

Opening

Hi, Good Morning! I am Sapna, How can I help you today?

Hi, Good Morning! I am Sapna, Please give me a moment, I will check it for you.

Hi, Good Morning! I am Sapna, Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Hi, Good Afternoon! I am Sapna, How can I help you today?

Hi, Good Afternoon! I am Sapna, Please give me a moment, I will check it for you.

Hi, Good Afternoon! I am Sapna, Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Hi, Good Evening! I am Sapna, How can I help you today?

Namaskar! Main Sapna, aaj apki kya help kr sakte hu?

Namaskar! Main Sapna, aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!
Namaskar! Main Sapna, Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Assistance

How may I assist you?
Main apki kya help kr skti hu?
kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!
If you have any concern/query related to Snapdeal please share so that I could assist you.
Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.
May I know your exact concern please?
Kya mai apka exact concern pta chl sakta hai?


Aking Details

Please share your Order / Suborder / Registered Contact Number, So that I can assist you better!

Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

I am unable to fetch any account from the given details. Please provide the correct details. So I can assist you better.

Maafi chaungi apke es registered moible number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

From you this registered number I can able to check your last order of-----.

Maafi chaungi, par apke es registered number se apka jo last order check kar pa rahe hoon vo ---- ka hai...


Thanks for details

Thank you for sharing detail with us! Please allow me some time to check the information for you.

Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Hold

Please give me a moment, I will check it for you.
Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

hold 2

I apologize for the delay, I am still working on your concern! Please allow me some more time!
Maafi chahugi, jankari check krne me thoda samay lag rha hai, Please mujhe thoda aur samay dijiye.

Unhold

We appreciate your patience!
Hum apki patience ka maan krte hai.

Furthur Assistance

Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

Incovenience closing

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka din shubh rhe.

Glad closing

I am glad, I was able to provide the information. Thank you for chatting with us. Stay safe and have a good day!
Mujhe khushi hue ke mai apko jaankare dai pae! Humse baat karne ke liye dhanyavaad! Surakshit rahen aur apka samay shubh rhe.

No response closing

We are closing this conversation because of no response from your side. You may contact us again. Stay safe and have a good day!
Apke traf se koi jawab na aane ki wajah se hum ye baatchit yahin band kr rhe hai. Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka din shubh rhe.

Cx have no issue that time closing

Thank you for chatting with us. You may contact us again for Snapdeal related queries, feel free to reply to us, we assure that we will assist you better. Stay safe, and have a good day!

Humse baat karne ke liye dhanyavaad! Aap humse phir se sampark kar sakte hain. Surakshit rahen aur apka samay shubh rhe.


Apology

Sorry, that you are facing such an issue. I have registered your complaint. I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki request register krdi gyi hai. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint taken

Sorry, that you are facing such an issue. I have registered your complaint. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Complaint highlighted

Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

Maafi chahungi apko preshani hui, apki complaint already register krdi gyi hai humare team use par kaam kar rahe hai par aap bilkul nischint rahe mane apka concern team ko dubara highlight kar deya hai. Apko team ke tarf se 24-48 hours ke andar apke complaint ke regarding update dai de jaege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.



Custmore care

In view of the health and safety of our employees, and due to the growing health concerns around Corona, we have temporarily disabled our customer care call centre. We encourage you to please use Whatsapp channel for assistance/complaint/feedback.
Covid-19 mahamari ke failure ke chlte apne employees ke suvaasth aur suraksha ke maddenajar rakhkar humne apne graahak seva kendr ko asthayi roop se band kar diya hai. Apse request krte h aap humein Whatsapp ke dwara apni complaint/help/feedback ke liye contact kre.

Personal details asking

I really apologies but we are not authorized to share any personal information .
Maafi cahungi sir apne koe bhe personal details share karne ke anumate nahi hai hamare pass.

Visit website//appliction

I request you to please visit our website their all product is available with price and full description.

Apse request karungi please aap humare website/ application par visit kare humare are product what par full description and price ke sath mention hai.

Cancellation

I apologize cancellation is not possible now as the item has already shipped. I am raising the cancellation request, and if in case the courier partner attempts the delivery then you have to refuse it so that the order will be got cancel and after that your refund will be initiate by our team.

How are you?

Sir mai acche hoon! Asha karte hoon aap or apka pariwar bhe accha or Surakshit hoaga!

POD

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. In case you are still not able to locate your package, just let us know. We will look into the matter again and find a resolution for you.

I have registered your request. I'll share the proof of delivery with you once we get it from our courier partner within a maximum of 6 working days. Meanwhile you can place another order.

I understand how you are feeling right now if I were at your place, I would have felt the same way. Your anger is obvious and your irritation is understandable but I am going to make sure to sort this issue as soon as possible. Please allow maximum 6 working days.

Maafi chahungi apko preshani hui, apki complaint register krdi gyi hai. 6 working days ke andr andr apko ek proof of delivery share ke jaege, agar apse usse agar nahi karenge to hamare team apke complaint par fise kaam karege. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Empty parcel

We understand that you are facing issues with the delivery of your order. We are sorry for the inconvenience. Please give us a maximum of 7 days to investigate this issue. We will call or email you with a resolution. Rest assured that we'll look into this matter very seriously and resolve your concern at the earliest.

Maafi chaungi apko asuvidha ka samna karna pdha hai, apke complaint registered kar de gae hai, apse request karungi please aap hame 7 din ka samay dejeyai, taki humare team apke complaint par investigate kar sake, Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.


Order verification

Your order is one step away from confirmation and needs to be verified. We will call you in next 24 hours (between 9 AM and 9 PM )or you may receive sms or email to confirm your purchase . We may also auto verify your order and send you an order confirmation email.

Apka order ek kadm duur hai hai confermation ke leyai or verified hone ke leyai. Nischint rahe hum apko sms/email ya call karenge (9AM se 9PM ke beech mai). hum apko order confim hone ke baadh apko mail/sms ke jariyai update bhe karenge order confirm hone ke baadh.

OFD

Sir/Mam, as I can check that today our courier boy is out for delivery of your product. So I request you to please wait till the end of the day. We will try our level best to deliver your product by the end. Please be assured that the courier will call you before attempting delivery.

Say - Sir/Ma'am, I assure you that if your order's status is out for delivery, this means you will get it very soon! In fact, 95% of all orders get delivered within promised dates
Apologize - Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.

Here are the tracking details for easy tracking
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Sir/Mam, jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karungi please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jae.
Aur mai apke es order ke case manager bhe hoon to mai poora dhyan rakhungi ke apka order apko delivered krwa deya jae.

Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:
Courier naam:
Awb no:
Courier sampark number:
Courier website:

UD rescheduling

Hi Moiz, The package was undelivered due to some Address Issues and we apologize for the inconvenience caused. We will deliver your order at the earliest. I am rescheduling your delivery it will take a maximum of 24-48 hours to re-attempts for delivery.
Here are the tracking details for easy tracking
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Return/ replacment process

Will you please tell me what problem you are facing regarding the product so that I will register your complaint.

I will register your complaint regarding this will you please tell me you want replacement or refund of this item?

Sorry but replacement is not available for this product.

I have taken your return/replacement complaint regarding this order, team will upate you regarding this complaint within 24-48 hours. I apolozies that you have faced this issue.


Exact date

Sir Mam, I can't commit the exact date of product delivery but our team is working hard to deliver your product at the earliest!
We will share a timely update to you over the email/SMS!

Sir Mam, Apko koi exact date ki commitment ni kr payenge. Par aap nischint rahe hmari team poori koshish kar rahi hai taki apke product ke delivery jald se jald karwayi ja ske. Hum apko Email/SMS ke dwara eske regarding update karenge.

Price protection

Before haring details
I understand that you wish to opt for our ‘Price Protection’ option. However, I would need the following screenshots along with the order ID -

Brand and variant
Size or Quantity
Selling price of the product
Please reply to this email with the required information and I will be happy to help you.

After sharing details
I understand that you wish to opt for our ‘Price Protection’ option, and thank you for sharing the details with us.

We will be validating your request & will get back to you within a maximum of 24 hours. I appreciate your patience in this regard.

Not eligible for Promo Code
I have validated the details which you have shared with us regarding our ‘Price Protection’ option. I am really sorry to inform you that your order is not eligible for our ‘Price Protection’ option. Hence, we have to close your request. If you have any query or concern, please reach out to us by replying to this email.
I really appreciate your understanding in this regard.

Eligible for Promo Code
I have validated the details which you have shared with us regarding our ‘Price Protection’ option. I am happy to inform you that your order is eligible for our ‘Price Protection’ option. We will be issuing you a promo voucher code worth Rs XX/-.
Your promo code will be shared with you within 48 hours through email and SMS after the successful delivery of your order for <item name>.

If you do not receive the promo code within 48 hours after delivery, please feel free to contact me by replying to this email.

COD showing free but still delivery charges..

Sir/Mam If delivery charges are showing fee for your order, then it is free but as I can check you have choose cash on delivery option as a payment mode, so for choosing that option you have to pay processing fees which is dependent upon your area Pincode, so this is that processing fees.
Also I want to tell you if you choose a prepaid option as a payment mode you no need to pay this processing fees, in prepaid mode there are no processing fees.

Sir/Mam apko btana chaungi agar apko delivery prabhaar neshulk dekh rahe hai, to apke delivery prabhaar bilkul neshulk he hai, par jesa ke check kar pa rahe hoon apne order ke bhughtaan ke leyai cash on delivery vikalp chuna hai, es vikalp ko chunne ke leyai apko ek processing bhughtan chukana padhta hai, ye wahi bhughtan hai.
Apko btana chaungi agar aap ese bhughtan ke leyai prepaid vikalp chunte to apko ye bhugtan nahi chukana padhta, esme ye bhugtaan neshulk hai.

As I can check that you have place order through COD that's why you have to pay dispatch/shipping charges it depends upon your area Pincode, it is free in prepaid orders.
Jesa ke check kar paa rahe hoon apne apna order COD ke through place kiya hai esleyai apko esmai dispatch/shipping charges dene padh rahe hain, ye apke area ke pincode par depend karte hain, ye charges repaid orders ke leyai nahi hai.


200 rupees offer

Sir/Mam it is 200 rupees offer which means up to 200 rupees discount. In this offer, you will get an instant discount of 10% which is dependent upon your product price on which you are applying this offer and also in this offer you will get a maximum discount of up to 200 rupees only.

When you go on payment option their you got on option apply promo code their you have to apply this coupon.

Sir/Mam Apko btana chaungi, 200 rupees ka jo offer hai, uska matlb 200 rupay tak ka chooth, es offer mai apko turanth 10% ke chooth melaige, jo ke apke product ke keemath par nerbhar karege, es offer mai apko adhiktm 200 rupay tak ke he chooth melege.

500 rupees offer

In 500 rs coupon, this coupon is delivered to you after 3 days of delivery of product on which this coupon is provided to you, it is valid for 15 days, you can use this 10 times in each order you goy maximum discount of 50 rupees and also the product price is minimum 499 on which you are applying this coupon.

500 rs ka coupon apko 3 din ke baadh deliver hota hai, us product kona chaeyai.e delivery ke baadh jespar apko ye coupon mela hai, es coupon ke 15 din ke validity hote hai, aap es coupon ko 10 baar use kar sakte hain or ek baar mai apko maximum 50 rs tak ka discount melta hai, or jes product par aap es coupon ko use kar rahe hain us product ka price km se km 499 rupees hona chaeyai.

Asking neft

Regarding your refund team request you to share your account details and for that I have sent you a mail so I request you to please share your bank details on that mail, once details update with us with 24-48 hours team will update and your refund will initiate from our end.

Apki refund me regarding team be apse bank details share karne ke request me hai, uske leyai main apko ek mail send kar rahe hoon apke mail id par apse request karungi please aap us mail par apne bank details share kar dejeyai, apke details humare pass update hote he apko team ke tarf se update dai de jaege.

Asking bank account statement

Regarding your complaint team have request you to share your bank account statement in pdf form. So I am sending you mail for that on your registered mail id I request you to please share your details on that, once details update with us with 24-48 hours team will update you regarding your complaint. I am sorry for the inconvenience caused.

Apke complaint ke regarding team ne apse apke account ke statment pdf form mai share karne ke request ke hai taki hum investigate kar sake. Eske leyai mai apko apke registered mail id par ek mail sent kar rahe hoon apse request karungi please aap uspr reply back karne, apke details humare pass update hote he apko team ke tarf se update dai de jaege. Maafi chahunge apko preshani hui.


Neft hold

Sorry, that you are facing such an issue. Sir your complaint is already accepted. But confirmation is pending bank end and we are already working on it please allow us maximum of 5 working days. Rest assured I will personally take care of it to resolve your issue as soon as possible.
May I know your Email id so it could be easy for us to provide you any further updates.

Tracking sites

https://www.bluedart.com/home
022 6260 1234

https://www.xpressbees.com/track
+91 (020) 4911 6100

https://trackcourier.io/delhivery-courier-tracking
+91 (124) 6719500

https://tracker.shadowfax.in/#/

https://ecomexpress.in/
8376888888

https://www.gati.com/
1860-123-4284