Notes
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2. IN2006111139095837036::::correct info but incomplete:::::should share policy and also inform cx for replace or refund the complete pickup is necessary.
3. IN2006200150093075762:::::::::::coorect info
4. IN2006172014066705380:::::::::::correct
5. IN2006182317511671633:::::::::::::::correct
6. IN2006212040213311234:::::::::correct info but no need to share this (We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.)
7. IN2006202339160706665 :::::::::correct (We are sorry for the trouble and this is not something we would want our important clients to go through.) instead of (We are sorry for the trouble and this isn't something we would want you to go through).
8. IN20062112445482685135 :::::::::::incomplete::::::::::::::::::agent create a new incident but cx contact from 'IN2006171538590846290' this :::::::::::::: agent did not share info about call request
9. IN2006180926125796692:::::::::::: correct
10. IN2006161508152615270 ::::::::::::correct ::::::::: agent updtae team incident and survey sent agent incident is 'IN2006172115238568109'
11. IN2006221137242407798::::::::::correct
12. IN2006181752510890049::::::::::::::correct
13. IN2006171705369432283::::::::::correct
14. IN2006181028212940441:::::::::::correct
15. IN2006181210374600082:::::::::::::::::correct
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