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Incident#
I need help with:
Angela Pérez
Good morning, it will be a pleasure assisting today, how can I help you?
Good afternoon, it will be a pleasure assisting today, how can I help you?
Please let me know if I can help you with something else for today?
It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible.
Thank you for the time, I haven't heard from you and our system will close the current interaction due to inactivity. But, please know we're open 24/7, feel free to reach us back again to continue in assisting you, I'm always willing to help.
Thank you for contacting Walmart.com and have a great day!
Allow me to inform you that cancellation request last 48 hours to go through, in this case I suggest you to please wait for the email confirming it was cancelled, however let me provide you some information about the item if doesn't get cancelled, if the item doesn't get cancelled you can still refuse the item or return it, we can't assure that a cancellation request will be successful, however there is always a solution for everything, as of now I just ask you to please wait for the 48 hours to be completed
Thank you so much for waiting, allow me to tell you that in this case I will need to transfer this to our Walmart third party seller ------, due to the item belongs to them, they will contact you back within 24 hours via email, I am very sorry you did not receive your item but with this transfer they will solve this for you, allow me a moment while I transfer this please.
Thank you so much for waiting and for your understanding, I have transferred this successfully, please let me know if I can help you with anything else today?
I totally understand how you must feel and extend my sincere apologies regarding this. Let me tell you that to fix this properly for you I will need to transfer this to the higher department from --------- and they will contact you within 48 hours via email, I know you have to wait a little longer and I will really appreciate your understanding, due to the first transfer wasn't helpful at all. I wish there is something else I could do for you today but I assure you that with this transfer they are going to provide a solution about this. Allow me a moment while I transfer this please.
You will get your money back, no worries, but for this to be cancelled our Walmart third party is the one in charge of it. If I could cancel it on my system I would because all I want is to provide you the best assistance, so this transfer is the solution for you to have the order cancelled, thank you so much for your understanding, I have transferred this already. Please let me know if I can help you with anything else?
Thanks for your time, let me inform you that the order was cancelled due to suspected unauthorized charges, in this case I kindly suggest you to please contact your financial institution and ask them why they didn't authorize it
Oh great! I am glad you already contacted them, so if you still want the item please place the order again within 30 minutes but no longer than 24 hours so the order will be successfully processed, we have this operational and system issues with payment once in a while but now that they said everything is okay with your card there will be no problem to place the order, I am very sorry you have been through this process, in case you need assistance with place the order for the safety and security of your financial information, we are unable to place orders or accept payment information over chat, however you can contact us at 1-800-966-6546
This is not the experience we want you to have from us, let me try to fix this. May I know your order number and email address please ?
Thank you for confirm, let me tell you that I am able to process a refund for you, please accept my apologies I am not able to process a replacement, this is not the experience we want you to have from us that is why I extend my apologies regarding this. Should I process the refund?
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