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Welcome to Instacart. This is Marina. I am here to help you out from now on and it will be my pleasure to do my best for you.
Hello ! Wishing you happiness and positive vibes throughout your day! My name is Marina, I am part of the Higher Department.
Please allow me one moment while I review the last conversation.
How may I help you today?
Hello ! I hope you're having a wonderful day! Thank you so much for bringing this to me.
CLOSING
I don't want to rush you, but are you still with me?
I want to thank you for taking the time to speak with me today. If you have any other concern please contact us back we are here to help you out.
I hope you have a wonderful rest of your day and be safe. Thank you very much for contacting Instacart Care.
Your satisfaction means everything to us. Have we covered everything that you wanted to discuss today?
You're very welcome! It was my pleasure helping you and just be sure is there anything else I can assist you with?
EMPATHY
If I were in your position, I bet I’d have the same concerns.
I just want to assist you in the best way possible for me because your satisfaction with my service is my top priority.
I appreciate your time.
I’m glad to hear that.
I want to work together with you to make a better experience.
Hold
Thank you very much for holding, and sorry about that wait!
FEEDBACK
I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care to avoid this happens again.
My pleasure to serve you. It has been a pleasure assisting you today. May the rest of your week be filled with happiness and never ending kindness!
APOLOGIZE
Please do not worry as I will do my best in order to provide you the best assistance regarding this.
I really do apologize for the inconvenience this is not what we want our customers to experience. But please do not worry, since you have me here, I will definitely give my best to help you out.
Keep
There is no need to return the item to us. You can actually donate or discard it, whichever you see fit.
HELP
I think you might find [feature, offer, or content] helpful in this situation.
If I can make a suggestion …
REQUEST INFORMATION
I really want to help here. Do you mind if I ask you a few more questions?
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