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C-SAT No
Agent ID :- tpmflex19.496514
IN20061716063446194593 - *Incorrect sentence* :- 'We're writing to let you know that the courier service provider has confirmed that the shipment of your product was delivered to you on June 20, 2020.'
*Correct Sentence* :- 'We would like to let you know that the courier service provider has confirmed that the shipment of your product was delivered to you on June 20, 2020.'

C-SAT No
Agent ID :- tpm.524452
IN2006191952169887248 -no need to say 2 times sorry.

C-SAT No
Agent ID :- tpm.524452
IN2006181903382738867 -no need to say 2 times sorry and *incorrect info shared to cx* Agent should write 'We would like to let you know we are prioritising the delivery of essential items such as groceries and medical supplies to serve those in need. Due to this, orders for other items are being cancelled. '

C-SAT No
Agent ID :- tpm.502925
IN20061811475778605966 - *Incorrect sentence 'We would like to let you know that currently this option is not available.'
*Correct Sentence* :- 'we are unable to provide the contact number at this moment'

C-SAT No
Agent ID :- tpm.502921
IN2006180606406308392 - *Totally incorrect info shared to cx* Agent need to create new return for the products as cx came on the next day of product being cancelled.

C-SAT No
Agent ID :- tpm.502921
IN2006110040519861984 - *Totally incorrect info shared to cx* Agent need to share the cancellation reason to cx

C-SAT No
Agent ID :- tpm.528461
IN2006261523315553459 - *Incorrect line* 'We understand that the one side of your product 'Noise Shots X1 AIR Truly Wireless Bluetooth Headset' is not working and you want to return it.', *Cx said that he dont want to return*

C-SAT No
Agent ID :- tpm.524452
IN20061612063992644885 - Need to share the steps to change address for future







     
 
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