Notes
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Incorrect : agent should inform cx about the payment as per email cx main voc about payment so need to mentioned over the email that 'the seller has been successfully received the payment of your order'.
Agent should mentioned that 'We understand that you want to know about the payment of your order' instead of 'We understand your concern about the delivery of your order.'
2. IN2006271441471579552: agent failed to share correct info with cx
incorrect: cx voc about his exchanged product delivery and that product delivered him already on 01 July, 2020 and no need to share subscribe option
3. IN20061912123292555493: correct info
4. IN2006271246213321042 : correct info
incorrect : However, we are happy to let you know that the seller has refunded Rs. 187/- to your 'Bank account' on June 24, 2020 and this amount should have been credited by now.
if apologies to cx so do not mentioned the 'We are happy'.
5. IN2006201101119481511: correct info
6. IN2006271118168686467: incomplete info shared with cx agent failed to inform cx about call back option
7. IN2006141234505685937: correct info
8. IN2006171903389537974: correct info
9. IN2006181236055642896: correct info
10. IN2006180017079045851: correct info
11. IN2005181307239398226: correct info
12. IN2006201109032567844: coorect info
13. IN2006201648425800630: correct info
14. IN2006271322289811599: incomplete info as agent failed to share the complete info also need to deny to the cx about the 'CASH PAYMENT' as if he placed an order using EMI payment mode no need to pay any cash payment at the time of his order delivery.
15. IN2006232321130707331 : correct info
16. IN2006182217290346213: correct info
17. IN2006142209381384202 : correct info
18. IN2006151257122750873 : incorrect agent failed to share t/s or did not mentioned in notes as well if t/s no availible and agent also failed to inform cx about call back option over the email.
19. IN2006160108131705771: correct info
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