Notes

NDS TAKEN

Service request number:24H9PNQE

Subscriber name:Ramesh Kunte

Subscriber ID:1248248476

Number tried/dialed :na

Number Spoken on :na

Primary query & resolution:Recharge not reflecting

DESCRIPTION:Recharge not reflecting, sub had given ty transaction id so did not guided 3rd party info shared on mail hence sr closed

secondary:na

Nitin
IGSM485437

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Recharge not reflecting Website

Service Request No.:24H9PNQE

Hello Mr. Kunte,

This is in reference to your email regarding the Tata Sky recharge.
Your payment of Rs.190/- made on 05-06-2020 to recharge is not reflecting in your Tata Sky account.This amount will take 48 hours to reflect in your tata sky account .In case the amount has been debited from your bank account or credit card account, it might take 10 working days to be credited back to your account. If your account has not been credited after 10 working days then mail us the following details on [email protected]:

1. The first 6 and last 4 digit of your credit/debit card number
2. A scanned copy of Bank statement reflecting the deduction of amount
3. Payment Gateway Number (you may have to contact your bank for Payment Gateway Number)

As being a valueable costumer we have provide your temporary Credit for 5 days which will be deducted on 6th day.

As of now, your account balance available as on 06/06/2020 is Rs.25.45. You need to renew by 10/06/2020. Renewing your account is easy. Click here to recharge: https://www.mytatasky.com/web/portal/emailcampaign

Please find below the details of your account, as available in our records :

Name: Mr. Ramesh Kunte
Address:GAAT NO 52/1 PISADEVI ROAD SARASWATI NAGAR GAALI NO 3 HARSUL AURANGABAD,Near proper Accademy,431008
RMN:9823192754
Email Address:[email protected]

To update your registered mobile number or email address, please login to our website and click on ‘Profile’ tab
https://www.mytatasky.com/web/portal/accountdetails

Thanks!
Nitin
Tata Sky Customer Care
tatasky.com / [email protected]
Chat with Us on FB messenger : https://www.facebook.com/messages/t/tatasky

“Enroll now and Get Rs 200/- for every friend you refer. Click here to enroll www.tatasky.com/refer”

As of now, your account balance available as on 01/06/2020 is Rs.377.05. You need to renew by 01/07/2020

As being a valueable costumer we have provide your tempeoroy credit for 5 days which will be deducted on 6th day.

///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

3RD PARTY



As of now, your account balance available as on 24/05/2020 is Rs.15.80. You need to renew by 29/05/2020. Renewing your account is easy. Click here to recharge: https://www.mytatasky.com/web/portal/emailcampaign


As being a valueable costumer we have provide your temporary credit for 5 days which will be deducted on 6th day.

As the recharge was done from Phonepe, So we request to contact customer care of Phonepe.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

recharge succesfull

Service Request No.:248HKJER

Hello Mr. Korake,



This is in reference to your email regarding the recharge of tata sky account.
 Your payment of Rs.232.00/- made on 02/06/2020 09:03:00 AM to recharge is reflecting in your Tata Sky account and the status is successful.

 

As of now, your account balance available as on 02/06/2020 is Rs.231.84. You need to renew by 01/07/2020. Renewing your account is easy. Click here to recharge: https://www.mytatasky.com/web/portal/emailcampaign

Please find below the details of your account, as available in our records :


Name: Vankat Korake
Address:Khadagaw raod,Kapil nagar,Maharashtra,413531
RMN:9049235912
Email Address:[email protected]

To update your registered mobile number or email address, please login to our website and click on ‘Profile’ tab


https://www.mytatasky.com/web/portal/accountdetails

Thanks!


Nitin

Tata Sky Customer Care
 tatasky.com / [email protected]
 Chat with Us on FB messenger : https://www.facebook.com/messages/t/tatasky

“Enroll now and Get Rs 200/- for every friend you refer. Click here to enroll www.tatasky.com/refer”

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Service request number:24IHICDZ

Hello Mr. Pawar,



This is in reference to your complaint about the technical issue experienced.



We regret for the inconvenience caused.

Please follow the technical steps as below:



Request you to check if the connector at the box end is properly placed or connected. 

If is not properly connected, request you to tighten the connector and check for resumption of service.


If  the connector is properly connected and still OSD is appearing, request you to perform reconnection procedure (switch off power supply, wait for 10 seconds and then switch on the power supply).



If issue persists, Perform Master reset procedure



Step 1
Press "Organiser" button from the tatasky remote.



Step 2
Select "System Settings" from the menu.



Step 3
Select "Master Reset" from the Menu.



Step 4
Request subscriber to select Yes go ahead option when STB wants to confirm on Restoring to factory default.



Step 5
Request sub to wait for box to Restart Automatically.

Post booting, request subscriber to select language basis preference and press "Select" key from remote.



Step 6
Request to Press select button on Setup checklist screen.



Step 7
Request to Press select button on LNB settings



Step 8
Request subscriber to select  IN4A-14 using up down button on remote to select a transpoder.



Step 9
Confirm form subscriber If Signal strength and Signal Quality screen along with Tata Sky Lock symbol is appeairng.

If yes, request sub to Press "Select " button.



Confirm if Channel 100 screen appears.



After following the above steps if the issue still persists, we can arrange for a Service Visit at your request.



Please find below the details of your account, as available in our records :



Name: Ranjeet Pawar
Address:At post varne District Satara,Taluka District Satara Near gram panchyat karyalya,415019
RMN:9975732141
Email Address:[email protected]
To update your registered mobile number or email address, please login to our website and click on ‘Profile’ tab

https://www.mytatasky.com/web/portal/accountdetails

Thanks!
Nitin
Tata Sky Customer Care
tatasky.com / [email protected]
Chat with Us on FB messenger : https://www.facebook.com/messages/t/tatasky


NDS TAKEN

Service request number:24IHICDZ

Subscriber name:Ranjeet Pawar

Subscriber ID:1345518961

Number tried/dialed :na

Number Spoken on :na

Primary query & resolution:no signal

DESCRIPTION:sub was no signal so ts shared on mail hence sr closed

secondary:na

Nitin
IGSM485437