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exchange guide tv
Hi,
Thanks for writing in,
We understand that you'd like to avail the exchange offer. We are happy to know that you'd like to shop with us.
We would like to let you know that below are the exchange offer guidelines for you:
1. Check if ‘Exchange Offer’ is valid on the product.
2. Select the accurate Model, IMEI number, Serial number and working condition of the product.
3. Pay the discounted amount listed on the website. You can choose to pay through EMI payment mode if available with the product.
4. Present the wishmaster with the same product as opted during the purchase.
5. You cannot change the exchange offer once the order is placed. i.e. Once an exchange order is placed, you cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to wishmaster. The only possibility is to cancel the exchange order and place a regular order
The wishmaster will reject the exchange item in case:
1. If the old TV does not meet the specifications provided by the you while placing the order, wishmaster will reject the pick-up and delivery of new product will be cancelled.
2. The product is broken/ damaged.
3. There is a Mismatch in IMEI/Serial number/Model/Brand.
4. There is a mismatch in brand, size.
-Discount will depend on brand and TV size
-Pick up will be done at the time of delivery of new TV
-In case of return, the product price will be refunded back to source and Prexo discount amount will be refunded as EGV
However, we'd like to let you know that the product cannot be accepted as per the exchange policy if you did not select ‘Not working’ while placing the order.
Kindly check all the terms and conditions for more information.
Feel free to get in touch with us if you need further assistance.
In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
Hope this helps.
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