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Hello Bajaj Finance ltd.,
This is in reference to your complaint about the technical issue experienced.
We regret for the inconvenience caused.
Please follow the technical steps as below:
Request you to check if the connector at the box end is properly placed or connected.
If is not properly connected, request you to tighten the connector and check for resumption of service.
If the connector is properly connected and still OSD is appearing, request you to perform reconnection procedure (switch off power supply, wait for 10 seconds and then switch on the power supply).
If issue persists, Perform Master reset procedure
Step 1
Press "Organiser" button from the tatasky remote.
Step 2
Select "System Settings" from the menu.
Step 3
Select "Master Reset" from the Menu.
Step 4
Request subscriber to select Yes go ahead option when STB wants to confirm on Restoring to factory default.
Step 5
Request sub to wait for box to Restart Automatically.
Post booting, request subscriber to select language basis preference and press "Select" key from remote.
Step 6
Request to Press select button on Setup checklist screen.
Step 7
Request to Press select button on LNB settings
Step 8
Request subscriber to select IN4A-14 using up down button on remote to select a transpoder.
Step 9
Confirm form subscriber If Signal strength and Signal Quality screen along with Tata Sky Lock symbol is appeairng.
If yes, request sub to Press "Select " button.
Confirm if Channel 100 screen appears.
After following the above steps if the issue still persists, we can arrange for a Service Visit at your request.
Please find below the details of your account, as available in our records :
Name: Bajaj Finance ltd.
Address:Officer no 601, 6th floor, bajaj brand view,C T S .no 31, pune mumbai road, wakdewadi pune,411003
RMN:8390966601
Email Address:[email protected]
To update your registered mobile number or email address, please login to our website and click on ‘Profile’ tab
https://www.mytatasky.com/web/portal/accountdetails
Thanks!
Nitin
Tata Sky Customer Care
tatasky.com / [email protected]
Chat with Us on FB messenger : https://www.facebook.com/messages/t/tatasky
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