Notes
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1. ADDRESS CHANGE->
a) Address change DT -> change address (basis on the serviceability)
b) Address Change Denied
**Prexo Order (address is only changed when the pincode is same for the new address).
2. CHANGE PASSWORD ---> (option is only available on Desktop site) Non-Order tagging**
3. CHANGE EMAIL ID ---> Non-Order tagging**
**OTP Related Issues [Escalate]
4. CHANGE REGISTERED CONTACT NUMBER (option is only available on Desktop site) Non-Order tagging**
5. Language call-back ---> Non-Order tagging**
** Hindi/regional language
**exclusively asking for call back
Step 1: Deny Step 2: Call back steps
6. Payment methods available
**COD to POD & COD to Phonepe
Approved- Out for Delivery (PAY NOW) (3PL+Ekart)
Out for Delivery- Delivered ''Phonepe'' (EKART)
**************************AMOUNT DEBITED ORDER NOT CONFIRMED*************************
1) Payment Failed [Reason, Amount, Refund TAT]---> 8 business days
2) Payment Awaiting [tell customer to wait for 24 hours] ''order confirm/refund''
**Payment Successful--> 'Created'----> [tell customer to wait for 24 hours] ''order confirm/refund''
After 24 hours
3) Amount debited order not confirmed ----> oathkeeper TAT
*********************************STATUS CHECK***********************************************
Created-->Approved-->Ready to Ship-->Shipped-->Out for Delivery--> Delivered
Scenarios:
Chat- 08-June
1. ESD--> 07-June-20 [Status Check]
CPD--> 10-June-20
Order Status- Ready to Ship
2. ESD--> 07-June-20 [Status Check]
CPD--> 10-June-20
Order Status- Shipped
Tracking ID- abcjhdjef
3. ESD--> 07-June-20 [**Delay in Shipping]
CPD--> 10-June-20
Order Status- Ready to Ship
Tracking ID- NA
4. ESD--> 07-June-20 [**Status Check]
CPD--> 10-June-20
Order Status- Out for Delivery [by 07 PM]
Tracking ID- NA
Delivery agent number
a) If not available- ---> Status Check
b) If available- ---> FE/WM details required
5. ESD--> 07-June-20 [Status Check]
CPD--> 10-June-20
Order Status- Undelivered (08-June-20)
Courier Partner- Delhivery (next attempt in next 2 business days)
6. ESD--> 07-June-20 [Status Check]
CPD--> 10-June-20
Order Status- Shipped (at 2pm)
Tracking ID- abcjhdjef
7. ESD--> 07-June-20 [Status Check]
CPD--> 10-June-20
Order Status- Shipped (at 6pm)
Tracking ID- abcjhdjef
8. ESD--> 07-June-20 [**Delay in Delivery]
CPD--> 10-June-20
Order Status- Shipped (after 7 PM)
Tracking ID- abcjhdjef
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