Notes

Callme experiment //Call didn't connect to cx vishal kumar ID 11060
Callme experiment //cx didn't required callback.vishal kumar ID 11060
Callme experiment //cx wants to return the order // tat shared 24-48 hrs. vishal kumar ID 11060
Callme experiment //cx don't wants to return the order // complete product not recieve vishal kumar ID 11060
Callme experiment //cx asked about delivery details of product //DDR shared information shared with cx //cx agree courier partner no. send vishal kumar ID 11060
Callme experiment //cx asked about delivery details of product //DDR shared information shared with cx //cx agree vishal kumar ID 11060
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Callme experiment //Call disconnect by cx vishal kumar ID 11060
Callme experiment // cx have a language issue vishal kumar ID 11060
Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end. vishal kumar ID 11060
Callme experiment // cx asked about the order status // order is late // tat breached // apology done // tat shared 24-48 hrs. vishal kumar ID 11060
Callme experiment / RTO marked // suggest cx to place the fresh order. vishal kumar ID 11060
Callme experiment / UD_CR/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / UD_CNA/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / UD_CD/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / UD_AI/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / UD_ODA/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / UD_SD/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment // UD_MISC //FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / /UD_CNR/ / FNDR filled / agree // courier partner no. send vishal kumar ID 11060
Callme experiment / /UD_CSP/ / /FNDR filled // agree // courier partner no. send vishal kumar ID 11060
Callme experiment // Same day OFD //wait till end // courier partner no. send vishal kumar ID 11060
Callme experimentcx //came on call was asking about refund, req cx to wait tat shared bank 7-10 working days TAT shared. vishal kumar ID 11060
Callme experimentcx //came on call was asking about refund, req cx to wait tat shared bank 5 working days TAT shared. vishal kumar ID 11060
Callme experimentcx //came on call was asking about refund, order is cancellation in progress tat share 24-48hrs req cx to wait tat shared bank 7-10 working days TAT shared. vishal kumar ID 11060
Callme experimentcx //came on call was asking about refund, order is cancellation in progress tat share 24-48hrs req cx to wait tat shared bank 5 working days TAT shared. vishal kumar ID 11060
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree// courier partner no. send // courier partner name share vishal kumar ID 11060
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree // courier partner no. send // courier partner name share vishal kumar ID 11060
Callme experiment //cx asked about details of product and price // DDR shared information shared with cx //cx agree vishal kumar ID 11060
Callme experiment //cx asked about details of product and price //DDR shared information shared with cx //cx agree vishal kumar ID 11060
Callme experiment //cx want to cancel the order// cancellation request taken tat share 24-48hrs // cx agree vishal kumar ID 11060
Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree vishal kumar ID 11060
Callme experiment //cx asked about details of product and price // share information with cx same prepaid not applicable shipping charges // COD aaplicable shipping charges vishal kumar ID 11060
tat share return 6W.D once order reached in warehouse then refund initiated in your acc. tat shared vishal kumar ID 11060
Callme experiment //cx please call after sometimes vishal kumar ID 11060
Callme experiment //cx not given any details vishal kumar ID 11060
Callme experiment //cx wants to return the order // tat shared 24-48hrs // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree vishal kumar ID 11060
Callme experiment //cx place a order another website // please contact to customer care vishal kumar ID 11060
Callme experiment //cx asked about refund status // refund already initiated RRN share please contact to bank helpline vishal kumar ID 11060
Callme experiment //cx called was asking about pickup, req cx to wait 2-3 days as PUC TAT not breached. vishal kumar ID 11060
Callme experiment //cx asking about order pickup as it was out for pickup, but didnt pickup // ask cx to wait. vishal kumar ID 11060
Callme experiment //cx asking about order pickup status // apology done//RL panel filled 2-3 days tat shared. vishal kumar ID 11060
Callme experiment //cx inform that pickup done but puc not marked // RL panel filled. vishal kumar ID 11060
Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order. vishal kumar ID 11060
Callme experiment //cx didn't recvd order but status shows delivered //apology done // tat shared 6 working days. vishal kumar ID 11060
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree. vishal kumar ID 11060
Callme experiment //cx wants to replace the order // 7 days window has ended // deny to take the complaint. vishal kumar ID 11060
Callme experiment //cx didn't want to return the order //close the status // RL panel filled. vishal kumar ID 11060
Callme experiment //cx want to cancel the order// cancellation request taken order is cancelled // cx agree vishal kumar ID 11060
Callme experiment //cx want to cancel the order// cancellation request taken / order is cancellation in progress tat shared 24-48hrs // cx agree vishal kumar ID 11060
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree vishal kumar ID 11060
Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree vishal kumar ID 11060