Notes

I am sorry for the issues with your order not received yet, this is not the experience we want you to have and I will do my best to help, may I have the product description to work with, please?

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It seems you're absent, just to be sure are you still there?
I just want to assist you the best way possible and be sure to answer any question you may still have.

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I'll do my best to help or rectify any incident you may faced because of us, may I have more details about your query, please?

--No solution
I hope you can forgive me for not being able to resolve this as you may expected, I am sorry for keep repeating my self but rest assured I personally care about my consumers issues and resolve their concerns in somehow is my top of priority, despite my efforts.

If you have further questions, feel free to let me know?I'm always willing to help.

--No solution.
I hope you can forgive us for the incident with your order, sorry for keep repeating myself but rest assured I personally care about my consumers issues and resolve their concerns in somehow is my top of priority, despite my efforts.

If you have further questions, feel free to let me know? I'm always willing to help.

Incident #: 200529-001400


DELAYED RESCHEDULED DELIVERY
Thank you for holding, I was working with the order and I was able to confirm the shipping from our end, for some reason while we track this one it seems the package recently arrived to the final parcel-truck who will complete the delivery, this is not the experience we want you to have or even fair. However, during the last few days we are facing some delays with the shipping, this may affected the order. But this one in fact will be delivered, it has been rescheduled for delivery on 05/01 at the latest, which I kindly ask you to wait few more days for this order, please.

--Out of stock ITEM> WAIT A FEW MORE DAYS
Thank you for holding, I truly regret to inform we're unable to resend the right items, I tried many times and i got an error and it is because the item ran out of stock, in effort to rectify the incident I can do the refund and you'll be able to work with a new order once the item is back in stock (I requested an in stock alert, so we will let you know via email). However I understand that the refund might not work for you, (I know that this issue is not your fault and it is unjustifiable) so I was thinking another option which is; if you do not mind in waiting a few days. I would advise to reach us in the next 5-10 days and we can review this for you if next time the replacement button is available or the product is back in stock, we can attempt to work for an exchange. For now unfortunately I just can offer the refund based on the system option. Despite my efforts and let me know please.

HOLD Gift cards
Thank you for the patience, it seems the order has not been shipped yet because the payment form and transaction it is still under verification, this happens when the order/product is very sensitive (Most of time with e-delivery products), this is only for security purposes with guest purchases (I could see the order was placed under guest and the confirmation may take up to 24/48 hours to be completed) I am aware that this should not happen because the order is an e-delivery which is instant but this seems to be a first purchase record found under that form of payment with a guest option, I hope you understand (You may see already a transaction on your card, but that is only a pending transaction to validate the funds until we ship the product). I have notified the issue and we truly hope we can speed this up and get it shipped in the following hours.

Guest HOLD GIFT CARDS
I have another option on mind that may help, if you do not mind I would suggest to create or open a Walmart.com account. From there you can create and place a new order (Instead you can cancel the current order and work with a new one), this is only an advice for better results. However, if you do not mind in waiting for the current order 4212059578605, we are following this up, so we will keep in touch to your email address for further updates. Rest assured I care about your business and I just want to get this resolved as much as you do Jeffrey.

If you have further questions or any comments, feel free to let me know?I'm always willing to help.