Notes

1. IN20011309205589092240: incorrect info shared by agent

agent failed to share information with cx about his order and all products instead of ask to cx for exact product name

2. IN2006131834172526304 : agent failed to edit the email

should mentioned 'We understand that you're concerned about the EMI charges for your product 'Realme X2 Pro' instead of 'We understand that you are facing issues with your product 'Realme X2 Pro'.'

3. IN20061615375279565649 : agent failed to understand properly

agent should mentioned that 'We understand that you're facing a size issue with your order or we understand that you want to return your order' instead of 'While we understand that you'd like to return then product 'BASE 41 Men Vest'.
'

4. IN2006171735537787376 : information incomplete agent failed to sent refund sms and did not mentioned in the notes as well about sms option

agent failed to share link shich is used to track refund status 'Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN'


5. IN2006180908366843324 : info correct but failed to edit properly

agent should need to understand 'we understand that you want to know about the delivery of your order' instead of 'We understand your issue about the delivery of your order.'

also should need to mentioned that 'Please write back to us from the registered email address which was used by you while placing the order, so we can help you out.' instead of 'Please write back to us from the registered email address used while placing the order so we can help you out.'

6. IN2006181006412651172 : information correct but agent failed to understand exact issue

agent should need to be mentioned 'We understand that you've received a different size of your order'

instead of 'We understand that you've not received the different size of the product 'Levi's Men Brief' with the order ID 'OD118879000532244000'.'

7. IN20061818202460519507 : agent failed to edit the email

Agent should mentioned that 'Since we did not hear from you hence, we are closing this query for now.'

instead of 'We would like to let you know that we are closing this case for now since we haven't heard from you yet.'


8. IN2006181854456554183: correct info
9. IN2006191156163639910 : correct info
10. IN2006201939228808090 : correct info

11. IN2006202107584109039 : wrong action agent failed to assign to the service return using warranty expired issue type directly as cx clearly mentioned that he registered his product 'that the warranty is just left with 4 months instead of 12 months'

12. IN2006210923171771916 : wrong return as per cx voc as per covered under 7 days replacement so do not need to create return on the basis of poor quality issue need to deny for that

13. IN2006211320214933938 : correct info
14. IN2006211331363072950 : correct info
15. IN2006211344026705892 : wrong action taken by agent should need to direct assign to the service return team using ''no vicinity'' issue type as cx mentioned that the details which was shared with him they are non operational

16. IN2006220054173451196 : wrong action taken by agent

as cx voc about the speakers and product is tv and as per cx voc and contact for it post policy so not eligible


17. IN2006221142282477316 : agent failed to mention that ''We looked up your order and found that the product pickup already done by the Wishmaster.'' as cx voc about the return of his order

18. IN2006222223401605716 : correct info
19. IN2006231004094323190 : agent should need to assign to team ''Tagging on SA for Fake Products: Returns >>Product related >> Genuinity Check'' as cx mentioned he got fake product instead of esclate to TL
as per yoda '' L1 i-Know Guide Health and Safety Related/Fake'' for the fake products

20. IN2006231237351091259 : agent failed to deny for refund as product was covered under no return and also did not mentioned over notes about that if only refund available/ she unable to check the option