Notes

IN2006232041547574712 - incorrect sentence 'Since the product was delivered to you on March 05, 2020. As you contact us after long time, due to this the seller will not be able to help you out.'

agent should write 'Since the product was delivered to you on March 05, 2020 and also you have contacted us after long time, due to this the seller will unable to help you out.'

IN2006240104059643423 -correct

IN2006241527407659063 - incorrect understanding line 'We understand that you have ordered for the pack of three of the product 'Savlon Moisture Shield Hand Wash Pouch' but received only one.'

agent should write 'We understand that you have ordered for the pack of three of the product 'Savlon Moisture Shield Hand Wash Pouch' but received only two'

IN2006241609069009784 - incomplete sentence 'We understand that you are facing issues with your account.'

agent should write 'We understand that you are facing issues with your Flipkart account.'

IN2006241657439934283 - incorrect line 'We understand that you are facing an issue with your product with the order ID 'OD118726675317247000'.'

agent should write 'We understand that you are facing issues with your product with the order ID 'OD118726675317247000'

IN2006242155117851196 - incomplete info shared to cx. agent also need to write 'We request you to keep checking availability at your pincode as we strive to expand our serviceability.'

IN2006251156094666868 - no need to ask for order id, as cx already said that he ordered dark colour and he got yellow colour, need to check the order and inform the cx about the product.

IN2006251339343290939 -correct

IN2006251528348566930 - agent failed to share this line 'We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.'

incorrect info share to cx 'We would like to let you know that due to some unforeseen issue faced by the courier service provider your order has been cancelled by the seller.'

agent should write 'We would like to let you know that your order has been cancelled by the seller due to some unforeseen issue'

feedback line also missing

IN20062515385428548348 - correct

IN2006251849236460962 - correct

IN2006252050479844631 - no need to write two times understanding line

IN2006252134071976101 - correct

IN2006252234017183732 - correct

IN2006252239145781568 -correct

IN2006252310458699653 -correct

IN2006260059499413058 - correct

IN2006261914012392959 -correct

IN2006262231406221181 - correct

IN2006271248109435630 - correct

IN2006291720155033181 - correct

IN2007011151016443290 - failed to share this line 'We request you to keep checking availability at your pincode as we strive to expand our serviceability.'

IN2007011943257386148 -incorrect info share to cx , need to share info as per covid 'We would like to let you know we are prioritizing the delivery of essential items such as groceries and medical supplies to serve those in need. Due to this, orders for other items are being cancelled. '

Also need to share info about offers and discounts 'Offers and discounts offered by sellers for products vary from time to time and are valid only for a certain period.'

IN2007021054447541570 -failed to share this line 'We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment.'

IN2007031817258262448 - correct

IN2007040046558812947 -correct

IN2007040642281428125 -agent failed to share info about coupon code,

IN2007040932525981736 -correct

IN2007040951574990623 -correct

IN2007042034582336693 - correct

IN2007042111142214390 - incorrect info shared to cx 'We would like to let you know that since the product was delivered to you on June 27, 2020, it has crossed the seller's 'No Returns' policy and you have also contacted us after the long time. Due to this, the seller will not be able to fulfil your request.'

agent should write 'While we understand that you'd like to return the 'LARBENZ Decorative Wallpaper', we would like to let you know that this product belongs to the 'No Returns' category because of which the seller will not be able to fulfill your request. '

IN2007051332252388925 - c0rrect

IN2007051754190541515 -correct

IN2007052305535741270 - no need to write two times sorry

IN2007062034456481806 -correct

IN2007071232429138926 -correct

IN2007072337307100035 -correct

IN2007080933234793797 - understanding line missing

IN2007081011556681310 - cx said 'Here is the brand support link:', agent didn't share any link

IN2007081122195577962 -correct

IN2007081626572419927 -correct

IN2007082316305828550 -incorrect tagging, agent should tagg under language call back

IN20070916163904692818 - correct