Notes

Hi $contacts.name.first,

Thank you for contacting Walmart.com, my name is Aura, I'll be assisting with your request.

If you have additional questions, please reply to this email and we'll be happy to assist.

Sincerely,

$incidents.assigned.acct_id

Walmart.com Customer Care

I'll be waiting for your response.

How can we help?

I'm really sorry you haven't received an update about your order, I understand this is important for you and I'll do my best to help. I have checked your order and

Please don't hesitate to contact me back if you have any additional questions, I'll be happy to assist.

If there is anything else I can help you with, please reply to this email and we'll be happy to assist.

I hope you can still give us the chance to show you a better experience.

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*** PAY LATER
I'd tried to get the option to offer a replacement, but unfortunately for photo orders the system doesn't keep the information and it won't allow me; so in this case, the best way to proceed is to you place the order again, I apologize for the inconvenience with this.

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*** refund
Sure! It'll be a pleasure to help. I have already processed the refund

***Apology*********

Of course I'll be glad to help with such important information.

I'm so disappointed to hear that your ...

I hate to think that you won't be able to fully enjoy your... and had this "mess to clean"

I wish I could help clean this up myself, however, as an apology.

I'm really sorry to hear that your order was not delivered as you first expected.

First at all I apologize for the inconvenience this has caused to you. I understand it is desapoining that your items have not been delivered as you expected.

I have checked and the "item" it's on its way and will be delivered today, this is the tracking number: "number", you can also click here if you desire double check this information.

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***Replacement********

I have already processed the replace for your item and will be mailed to the same address used for the original order. For this replacement, you don't need to return the original item. Feel free to keep,donate or discard as you see fit. You will receive an email with your new order number shortly. As soon as your order ships, you can track it online at Walmart.com by signing in to your account and selecting "Track Order" or "Account". The email will have the item's price, but please don't worry, it is only to add all details of the item.

Allow up to 2-3 weeks for your refund of $13.78 to post to your original form of payment. Please use the prepaid mailing label to mail the item(s) to the return center. To avoid potentially being recharged, do NOT return these item(s) to a store.If customers asks why 2-3 weeks, this includes the time it takes the package to arrive to the Returns Center, up to 5 business days to check in the item(s), and up to 5 business days for the refund to post to your account.
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Offer a replace**
I'm deeply sorry you haven't received your order. I certainly understand your concern. I know this is important for you, and I'll do my best to help you.

I have checked and in order to fix this, I can process a replace for your "IT", this would be send to the same shipping address with no extra charge, or if you not longer want it I can process a refund. Please let me know how should I proceed.

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*** replacement out of stock
About the clorox, I tried to get the replacement option but unfortunately the item is out of stock and the system doesn't allow me to, but I can process a refund for it.

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***Escalate*****
*T2
In order to continue helping with this I will escalate it to our higher department so they will proceed in the best way to help you. They will contact you within 24 hours. I hope you can still give us the chance to show you a better experience.

*MP

our system shows that your order comes from one of our third party vendors named "Marketplace Name". Our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection.

In order to fix this I have contacted xx, they will proceed in the best way to help you, and you should receive a response via email or phone call within 24 hours to get this resolved. While we do ask you to wait for response from them, please note that we stand behind every product sold on Walmart.com, whether sold directly by Walmart or by our Marketplace sellers.

Please don't hesitate to contact me back if you have any problem with xx resolving your issue or if you don't get any response from them. I hope you can still give us the chance to show you a better experience.

****MP
I know that an apology is not enough to change what you have experienced. Walmart.com and marketplace seller has different fulfillment centers. Your order is sold and ship by our marketplace seller, and our partnership with Marketplace sellers lets us bring you millions more products, more brands and more selection.

Currently, Walmart.com Customer Service has limited access in tracking orders and in processing cancellations, returns or replacements for items that were purchased from a Marketplace Seller.

In this case, I will send an escalation directly to our trusted marketplace seller, which is xxx, who fulfilled the delivery. I will ask them to get in touch with you within 24 hours to get your concern resolved as quickly as possible.

If you still need our assistance after the 24 hour time frame, please do get back to us as we do want to get your concern resolved.

Please note that we stand by Walmart's Marketplace Promise when items are sold and shipped by third parties in our Marketplace. We will ensure that you get a resolution to your concerns.

Thank you so much for your patience and understanding. Your satisfaction means everything to me and I hope that I was able to resolve your concern for today.

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*manager/ wrong state
I'm really sorry your package was delivered in Florida, I understand this is important for you and I assure you that customer satisfaction is our top priority and we want the service at our deliveries to reflect that principle. I have checked your order and the shipping address is correct as you said, I apologize for the mistake, in this case in order to fix this I have processed the refund for your Solar Lights Kohree, this will be send to your original payment method, please allow 5 business days to the refund post back to you account.

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*** no honor price**

Unfortunately we can't honor past prices, because we don't have evidence of the last price, in case you have a screen shot of the web site with that price please send it to us. However if that is not the case and in order to offer the best service I can apply a 10% discount in your order, if you agree, please send me the order number to look into this.

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*** refund on money back
I'm sorry you haven't receive your refund after so long, I understand this is important for you and I'll do my best to help. I have already checked and according to the system the refund has been processed, but since you have not seen this reflected in your account I will escalate this to our higher department so they will proceed in the best way to help you. They will find a solution within 24 hours.

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***Missing parts********
Unfortunately we are unable to send just one part of the Shark Navigator Lift-Away Bagless Upright Vacuum Cleaner - NV351. We can definitely process a replace for the whole item, so you can get a new one with all the parts; or in this case you can contact the manufacture and ask for the missing part then contact us back with this reference number: 19 and we can refund the amount for that part, I'd love to contact them for you but since we are email service we are unable to process calls, this is the phone number of Shark: 877-581-7375

In case you prefer the replace, please reply this email and I'll process it.

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***LIT process refund

I'm really sorry to hear your order has not show any change in the shipping. I've tracked your order and unfortunately, I don't see any movement on the package. Sometimes this means that the package has been lost, but other times it means that the package is still on its way but simply hasn't been scanned at its last location.

However, because your estimated delivery date of July 2 has passed, we have process the refund for $XX, this will get back to your original payment method within 5 business days, I hope you can still give us the chance to show you a better experience.

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***refund****

I have already started the refund of $ will be processed back to your original form of payment. Allow 5 business days for your refund to post to your account. I hope you can still give us the chance to show you a better experience.

****no change****
Unfortunately once the order was placed we are unable to make any change in it, but you can still

*******Casaquicon****
I am very sorry to hear of your recent disappointment in our

I assure you that customer satisfaction is our top priority and we want the service at our web site to reflect that principle.

Please accept my sincerest apologies. It is clear that measures need.

We want to thank you for your patronage and for bringing these concerns to our attention. We certainly do not wish to loose you as a valued customer. I am confident that a future order will better reflect our commitment ot customer satisfaction.

*** Order cancelled.***

I am really sorry you have had all this troubles with your order, I understand it is frustrating to need to wait so much for your crib, and I apologize for all the inconvenience. I kindly want to inform you that the refund process has already started, so it will not be charged. Also since the item is available in other color it is possible to you place the another order if you like. Also I'd like to offer a 10% discount in your future order. If you want to apply this discount in your next order please contact us again with this reference number: 190628-046511, and the adjustment will be apply.

***feedback****

I am really sorry you have had all this troubles with your order and has not been resolved yet, I understand it is frustrating to pass through all that, and that you have already try in any way possible and anything of this is your fault, and I apologize for all the inconvenience.

Also, thank you so much for the suggestions about the way to handle the security feature and to increase security breeches. We really appreciate our customers and want to find a way to help them and bring the best attention possible. And we will work to this situation does not happen with other people.

I apologize for the bad experience. We assure you that customer satisfaction is our top priority and we want the service at our web site to reflect that principle. We appreciate your feedback and we understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. We will definitely report your concerns.

I apologize for the bad experience you have had with your orders. I assure you that customer satisfaction is our top priority and we want the service at our web site to reflect that principle. We appreciate your feedback and I really understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. I will definitely report your concerns, so our higher department can check this information and know this is happening, this way they can work to improve our service.

**
First at all I apologize for the inconvenience this has caused to you. I understand it is frustrating that your items have not been delivered as you expected. I understand it's frustrating to get your order delayed, and we assure you that customer satisfaction is our top priority and we want the service of our delivery to reflect that principle. We realize the importance of having this kind of mistakes fixed; we have already contact the Marketplace to make sure this situation doesn't happen again.

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*** refund processed**
I'm deeply sorry you haven't hear about your refund. I certainly understand your concern and I'm so disappointed to hear that you are having this troubles with your transaction. I have already checked and according to the system the refund was processed on 06/15/2019, in this case the best way to proceed is to contact your financial institution with this transaction number: W so they can provide you more details about this. I apologize for the inconvenience with this.


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Refund less 5***
I'm really sorry you have not receive your money back yet, I understand it's important for you to have your refund. I have already checked and the charge you see is an authorization hold, since you cancelled the items the refund will be send to your original payment method within 5 business days, however if you prefer you can also contact your financial institution and ask for the refund process quickly.



Thank you very much for your feedback, it'll help to increase our service. **


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***cancelation
I'm deeply sorry you haven't received your order. I certainly understand your concern and I'm so disappointed to hear that your bar stool was not delivered. I have checked and since the replace has not movement I have process the cancellation so the refund for your item will process automatically. Once you receive the cancellation email confirmation please allow 5 business days for your refund to post to your account. I apologize for the inconvenience with this. I hope you can still give us the chance to show you a better experience.

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*** Refuse package
I'm sorry to hear this happened and you didn't receive a confirmation of the cancellation before, I certainly understand your concern and I'll do my best to help you with this.

I have checked and the order is already out for delivery today, the best option at this moment is to you contact the carrier, I'd love to contact them for you, unfortunately we are unable to process calls, however this is the phone number of FedEx 1 (800) 463-3339 so you can refuse the package, or you can wait until the delivery and refuse it in that moment, also you can keep the item and contact us back, then we can schedule a pick up for the cargo pants, for this last option we just need to confirm the pick up address and date.

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*forward
We really appreciate your feedback and I understand your concerns. We value you as a customer and thank you for taking the time to provide this feedback. I assure you that customer satisfaction is our top priority and we want the service at our stores to reflect that principle. It is clear that measures need to be taken to improve the quality of service at this store. I will definitely report your concerns.

Your order has already been cancelled. Also if you could be so kind to provide me the below information I will escalate this to the store and make sure this doesn't happen again.

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*** item cancelled, not charged.
I'm really sorry you didn't receive an update about this, I have already checked and the Maja Cream Powder Natural 0.5 oz wasn't charged in your credit card, it was as an authorization hold and when the item got cancelled the charge didn't process. This is the transaction number if you prefer to check it WCARVS0X0FR3 , also I can attach the screen shot of the charge.

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*** items leaking
I'm so disappointed to hear that your order was laying on its side and leaking out and you had this mess to clean, I wish I could help clean this up myself. I have checked and in order to fix this, I can process a replace for your almost all the items in your order, except for COFFEE MATE The Original Powder Coffee Creamer , since this is out of stock I can process the refund for it, if is a replacement will be send to the same shipping address and it is with no extra charge, or if you not longer want it I can process a refund. Please let me know how should I proceed.

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***wrong image in web site
Thank you so much for let us know about this, we assure you that customer satisfaction is our top priority and we want the service at our web site to reflect that principle. I have checked and understand the picture of the item could be a little confuse, I will escalate this to our manage team so they can proceed in the best way possible with this. I kindly suggest you o wait until the picture is corrected to place the order, so you can be sure you place the order for the correct items.

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*** remainder
For some reason the store should forgot to send the update about the order. If you want to place the order again we will be more than happy to help, unfortunately for security purposes we are unable to place an order, however if you could be so kind to call us our team could place it again, and you also can ask for a compensation for this. I hope you can still give us the chance to show you a better experience.

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*** 2-day delivery
I'm deeply sorry the confusion with this information, we assure you that customer satisfaction is our top priority and we want the service at our web site to reflect that principle. I understand this is important for you. Millions of items on Walmart.com are eligible for free 2-Day Shipping. To see if an item is eligible, check to see if it has the 2-day delivery logo. Unfortunately the TV you purchased doesn't apply to the 2-day shipping. I apologize for the confusion and I hope you can still give us the chance to show you a better experience.

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***refund, pick up, out of stock
I'm really sorry one of the biggest table of your item arrive damaged, I understand this is important for you and I'll do my best to help you. I have already checked the item and unfortunately we are unable to send just one part of the item, however since the item is out of stock I can process a full refund for it, and schedule a pick up, so you don't need to return it by yourself, or if you could wait a few days to see if the item gets again in stock we could process a replacement also with the pick up. For the pick up we just need to confirm the pick up address and date.

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S2S refund
I'm sorry you haven't received your refund yet, I have checked and unfortunately even when the cancellation was requested the order is still processing, but please don't worry, I have already processed the refund for your order, and it will get back to your original payment method within 5 business days, I apologize for the waiting, and thank you for your patience with this.

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** authorization hold
I'm sorry you didn't receive any update about the second TV, I have already checked and since the order was cancelled today, please allow 5 business days to the authorization hold remove from your credit card, the charge you see is because your financial institution placed a temporary authorization on your account to ensure funds will be available if the order goes through. This pending charge is an initial hold that temporarily lowers your available balance. Your account is not actually billed until the order ships, so since the order was cancelled and does not ship, the hold will automatically expire in accordance to the timeframe set by your financial institution and no action is required on your part. Also if you prefer you can check it with your financial institution with this transaction number:

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*** Save $25.00
I'm sorry you haven't receive the appropriate information about the "save $25 promotion", I have already checked and since your order was cancelled the promotion can't apply, however in this case my best advise is to you contact Walmart Credit Cards team: 1-877-294-7880 since they are the one with access to the information about card, I'd like to contact them for you, unfortunately as an email agent we are unable to process calls: once you contact them please let them know that your order was cancelled and ask for the promotion apply to your next order. The new order should be over $75.00 to the promotion apply.

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**return restock fee
It's great to hear you want to purchase a camera! I certainly understand it's important to know if it is the correct, so I'll do my best to help you with this, for every item you can find a "return policy" bottom under the "Add to cart" there you can find if the camera has a restocking fee, also you can know if the item is sold and shipped for a 3rd party seller or directly from Walmart.com. If the camera has any damaged you are able to returning to get the product in the best condition that you deserve.

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*** ask for an item get in store
Regarding your request to have it stocked at the Ithaca, NY store, please go to this link https://corporate.walmart.com/store-corporate-feedback (Discontinued Item / Brand). With this link you'll be able to request that store to have this specific item available on their shelves as soon as possible.

Thank you for your interest in this item. Currently it is unavailable, but I can tell you that we are constantly updating our inventory, so please check back at a later time. For some items you can also sign up to receive email notifications when the item is back in stock. That ‘Get In-Stock Alert’ button will be located just below the price on the website.
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**stuck in process
I'm sorry to hear you didn't receive an update about your order. I understand this is important for you and I'll do my best to help. I have already checked your order and appears to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience. At this point, since the order is a replacement the order got cancelled and the refund is already processing, please allow 5 business days to the refund post to your original payment method. Also I would like to offer a 10% off in the same item, so you can place the order again and get it as you first expected. To apply this adjustment you can contact us back once you place the new order with this reference number 190721-009628 so we can apply it.

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** out of stock
Thank you for your interest in this item. Currently it is unavailable, but I can tell you that we are constantly updating our inventory, so please check back at a later time. For some items you can also sign up to receive email notifications when the item is back in stock. That ‘Get In-Stock Alert’ button will be located just below the price on the website.

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** return MP
By starting I want to apologize about the problem you had, that's why my goal is to fix your problem on the best way possible. I've been looking and each seller has their own return policies, otherwise it would be great if you can tell me more about why did you return the item, because it depends on the reason, so, I'll be waiting fro you response.

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*** contact carrier, dispute charge
By starting I want to apologize about the problem you are having, that's why my goal is to fix your problem on the best way possible. I've been looking and the best way to proceed is to contact the carrier, in this case FedEx at 1.800.463.3339, so they can update the information about the item, I'd love to contact them for you, unfortunately as a email agent we are unable to process calls, however once they actualize the return information the refund will process, if they can't find the item, my best advise is to dispute the charge with your financial institution, I apologize for the inconvenience with this. I hope you can still give us the chance to show you a better experience.

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** clean browser
I think you my be experiencing problems with your browser. Please try to clear Browser data by following the next steps:
While inside the browser:
• Windows machines: Press Ctrl-Shift-Delete
If this doesn't work, please follow this steps:

1. Open Chrome.
2. Click on the settings icon that appears to the right of the address bar.
3. In the newest versions of Chrome, this appears as three horizontal lines
4. In older versions you may see a
5. From the menu, select Tools > Clear browsing data
6. Click the checkboxes for "Cookies and other site and plug-in data" and "Cached images and files."
7.Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everythin.
8. Click Clear browsing data

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**** reset password
Thank you for let us know about this. I assure you that customer security is our top priority and we want the service at our web site to reflect that principle. In order to take preventative measures you can check the steps bellow.
• Keep an eye on credit card statements, review credit report
• Change passwords at other sites/email provider and use different, strong passwords for each of your various accounts
• Install and run security software
• Be wary of any emails asking for passwords or other personal information (aka phishing)
• Do not click on any suspicious links in email
• See http://corporate.walmart.com/privacy-security/tips/personal-computer-security for more security tips

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** LAD signed
I'm deeply sorry you haven't received your order. I certainly understand your concern. I know this is important for you, and I'll do my best to help you. I have already checked your order and according to the system the TV was delivered to Blackshear, I understand you didn't received so in this case my best advise is to file a police report and email a copy of the report to [email protected], you must include order number when sending the report to us. Also I have start a trace with FedEx to help with this process.

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*** contact store to scan
I have checked your order and two tires are ready for pick up, the other two have been delivered to store, sometimes they have many items arriving and to scan them all could take 24 hours, they could not scanned yet the other two and that is why you received the "delayed email", if you desire to contact directly to store at (704) 639-9718 you can ask for your tires been scanned today, or if you desire you can contact us at 1 (800) 925-6278 and we can contact them to prioritize this.

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** order as put
Please know that this happen when the item became out of stock in the fulfillment centers, the the system will automatically look for an alternative inventory which was found in store.

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** police report
I'm deeply sorry you haven't received your order. I certainly understand your concern. I know this is important for you, and I'll do my best to help you. I have checked your order and since you didn't receive your Apple Watch, the best way to proceed is to file a police report and email a copy of the report to [email protected] you must include order number when sending the report. I apologize for the inconvenience with this. I hope you can still give us the chance to show you a better experience.

Please don't hesitate to contact us back if you have any additional questions, we'll be happy to assist.

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*pishing
Thank you for your interest to take the survey, every survey is sent randomly after you receive assistance from us, if you haven't requested assistance recently and you received an email asking for personal information please avoid to click any link, that could be pishing.

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*** apply promo code* guest*

** reset password
https://walmart.com/account/forgotpassword

**inventory
https://brickseek.com/walmart-inventory-checker/

**egiftcard
https://wfmgiftcard.com/