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Cust Concern –cx want to cancel the order//not able to cx // ask him to deny delivery time//
Action : Info Share on whats app
Communication: cx want to cancel the order//not able to cx // ask him to deny delivery time//
Whatsapp Chat ID –
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Cust Concern –want to know order status// info given to cx // UD Marked // FNDR fill// info given//
Action : Info Share on whats app
Communication:cx want to know order status// UD marked// FNDR fill// Info given
Agent Name- Jaya
Whatsapp Chat ID –
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Cust Concern –want to know delivery status// order beyond late// ask to give 24 to 48hours //
Action Taken – replied on whatsapp
Communication –want to know delivery status// order beyond late// ask to give 24 to 48hours //
Whatsapp Chat ID –
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Cust Concern –RTO// info given//
Action Taken – replied on whatsapp
Communication –RTO// info given//
Agent Name- Jaya
Whatsapp Chat ID –
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Cust Concern -fraud query
Action Taken – replied on whatsapp
Communication –fraud query
Whatsapp Chat ID -
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Cust Concern -cx want to know order status//
Action Taken – replied on whatsapp
Communication –cx want to know order status//
Agent Name- Jaya
Whatsapp Chat ID –
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Cust Concern -cx want to know payment query// payment deducted// order not confirm
Action Taken – replied on whatsapp
Communication –cx want to know payment query// payment deducted// order not confirm
Agent Name- Jaya
Whatsapp Chat ID -
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Cust Concern -cx want to cancel the order //
Action Taken – replied on whatsapp
Communication –cx want to cancel the order //
Agent Name- Jaya
Whatsapp Chat ID –
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Cust Concern -cx want to return the product //
Action Taken – replied on whatsapp
Communication –cx want to return the product // quality and product is not original//
Whatsapp Chat ID –
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Cust Concern -cx want to know refund status //
Action Taken – replied on whatsapp
Communication –cx want to know refund status //tat breach // ask to wait 24 to 48 hour
Whatsapp Chat ID –
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Cust Concern -cx want to know info regarding product//
Action Taken – replied on whatsapp
Communication –cx want to know info regarding product//
Whatsapp Chat ID –
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Cust Concern -cx want to know return pickup //
Action Taken – replied on whatsapp
Communication –cx want to know return pickup // RL fill // tat 2 to 3 days share
Whatsapp Chat ID –
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Cust Concern -cx want to know info regarding free gift //
Action Taken – replied on whatsapp
Communication –cx want to know info regarding free gift //
Whatsapp Chat ID –
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Cust Concern -cx want to know change address // not able to change //
Action Taken – replied on whatsapp
Communication –cx want to know change address // not able to change //
Whatsapp Chat ID –
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Cust Concern -cx want to close refund request //
Action Taken – replied on whatsapp
Communication –cx want to close refund request // info given
Whatsapp Chat ID –
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Cust Concern -cx want to complaint // PDWP // one month complete // ye not get update
Action Taken – replied on whatsapp
Communication –cx want to complaint // PDWP // one month complete // ye not get update
Whatsapp Chat ID –
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Cust Concern -cx want to share bank details//
Action Taken – replied on whatsapp
Communication –cx want to share bank details//unable to sahre // give information
Sir, Once your product will be picked up after that there will be quality check within 24 hours and after successful quality check the replacement product will be delivered within 4 to 7 business days .
Sir, I checked your order have failed due to technical error your last transaction was unsuccessful , If your any amount deducted you received amount within 72 hours.
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