Notes

Hi Rudra,

Thanks for writing in.

We understand that your experience with the seller's partnered courier service provider has been an unpleasant one about the exchange of your order 'OD118166004681721000' for 'Realme 6 (Comet White, 128 GB)'.

We're sorry for the trouble you had to go through. We completely understand and this isn't something we would want you to go through.

We'd like to let you know that the amount seen while placing the order is just an estimate based on the model and brand of the mobile and discounts will depend on the actual condition of the mobile phone and checks performed by the Wishmaster at the doorstep.

If product does not meet certain criteria, then lesser discounts would be applicable on the mobile as compared to what has been offered at the time of placing the order. The possible change in exchange value can be seen by you in your ‘My Orders’ page.

Since, you've confirmed that your product is in good condition so we assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

We're sorry to let you know that the seller is unable to provide you refund of Rs. 450/- for this product exchange.

Here are few important things to note while choosing the exchange option for a device:

1. The details of the brand, model and IMEI should match the details provided by you.
2. The phone should switch on without being connected to a charger & battery should not be swollen.
3. There should not be any physical damage on the mobile body including charging port.
4. The screen should be intact without dead pixels, spots, lines or static on any part of the display.
5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6. If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

We would like to thank you for understanding.

Rudra, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.