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I can see your package haven't arrived, am I correct?
I can see you haven't received your refund, right?
I can see you want to get a refund, right?
I can see you want to cancel your order, right?
I can see your item arrived damaged, right?
I can see your package is delayed, am I correct?
I can see you are missing an item, right?
Is this your order number? xxxxxxx
I can see you received the wrong items, am I correct?
I would love to assist you and I don't mean to rush you, I'm just afraid that we lose connection, are you still with me?
Hi! Thank you very much for holding. I Hope you are doing okay, I'm glad to assist you.
Could you please be more specific on your inquiry, please?
Reason: none
Resolution/hotkey: none
additional information: chat abandon
-Thank you for your kind holding! Since this item is from a marketplace re-seller, I have just contacted the re-seller so they can follow your refund case. They will be reaching you out via email within the next 48 hours although it usually takes them 30 minutes to send that email!
- Thank you for your kind holding! We have not received an update on this one so it is expected to be delivered on the estimated date, however there is a chance that it may get delayed But if it does get delayed you will receive an email.
-Thank you for your patience! It seems the item is still processing, being really honest when an order is processing for longer than what it should there could be many reasons , it could be stock , it could be quality process or it might be stuck in processing among others . I am really sorry for the inconvenience, at this point we could either give it 48 hours more or we can cancel in order to place the order again.
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