Notes

call back

Hi,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand that you would like to receive a call back from us.

We are sorry that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.

Since we didn’t want to keep you waiting, we are responding through this email.

Please get back to us with the exact issue within 72 hours so that we can assist you accordingly.

Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre

Hope to hear from you soon.

Thanks for choosing Flipkart.

Note: While replying to this email, please ensure that the subject line is not edited.

Elaborate

Hi,

Thanks for writing in and for being a valuable Flipkart Plus member.

We are sorry to let you know that we are unable to understand your exact concern.

Please get back to us with the exact issue within 72 hours so that we can assist you accordingly.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Note: While replying to this email, please ensure that the subject line is not edited.





Hi Ram,

Thanks for writing in.

We understand your issue about the delivery of your order 'OD118606535288557000'.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that there was a delay in the delivery of your order due to an unforeseen issue faced by the courier service provider because of COVID-19 lockdown.

However, we see that the courier service provider has confirmed that the shipment of 'LG 235 L Direct Cool Single Door 4 Star (2020) Refrigerator with Base Drawer' was delivered on May 18, 2020.

We have shared feedback with the seller and the courier service provider to make sure you have a delightful shopping experience.

We would like to thank you for your understanding.

Ram, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

NOT eligible

Hi,

Thanks for writing in.

We understand that you're facing an issue with your 'Singer Aroma(SKT 180 ASE) Electric Kettle'.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that since the product was delivered to you on July 19, 2019, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to provide the replacement or a refund for the item.

The good news is that the product is covered under the manufacturer's warranty of 1 year. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Please use the below given toll free number to contact the brand and find an authorised service centre near you -

Toll Free Number: 1800 103 3474

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

Hope this helps.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

cod to prepaid

Hi Santosh,

Thanks for writing in.

We understand your issue about the delivery of your order 'OD118147656707666000'.

We are sorry for the trouble and this is not something we would want you to go through.

We would like to let you know that the delivery of your 'POCO X2 (Atlantis Blue, 128 GB)' has been delayed due to the extension in COVID-19 lock down.

Please be assured that the seller is working with the courier service provider so that the item reaches you as soon as possible.

Also, we assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

However, we understand that you would like to change the payment mode from cash on delivery to prepaid.

We are sorry to let you know that this option is available for orders with a single unit. Due to this, the seller will not be able to fulfill your request to share payment link for this order.

If you like, you can choose to pay for your product using the option to swipe your card at the time of delivery.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Note: In order to maintain the security of your account, please do not share your credit/debit card number/ CVV/ PIN with anyone. Flipkart or its executives do not ask you for your password. Flipkart will not be responsible for any unauthorised usage of your credit card/ bank account.

Moreover, below are the eligibility criteria to avail the cash on delivery to prepaid payment conversion in the future:

- Orders with a single unit
- From 'Approved till dispatched', the cash on delivery to prepaid option is available for all courier service providers. Once the item is 'Dispatched till out for delivery, the cash on delivery to prepaid option is available only for Ekart shipments
- The status of the order is between 'Approved to out for delivery
- Current payment mode is cash on delivery
- You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/SMS

* Payment methods available are:

- Debit Card
- Credit card
- Netbanking
- PhonePe payments
- Flipkart Paylater
- EMI payments
- UPI

Furthermore, you can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

We would like to thank you for your understanding.

Santosh, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



installation

Hi Gaurav,

Thanks for writing in and for being a valuable Flipkart Plus member.

We understand your issue about the installation of your product 'IFB 23 L Convection Microwave Oven' with the order 'OD118152758729489000'.

We are sorry for the trouble and this is not something we would want you to go through.

Please be assured that our concerned team is working with service providers and will get back to you with an update as soon as the installation of your product is scheduled.

Please note, the installation date of your product may change based on the government's zonal advisory in your area.

We would like to thank you for your patience and understanding.

Gaurav, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.

Prexo denial


Hi Rudra,

Thanks for writing in.

We understand your issue about the minor dent on your exchange device for which you have paid Rs. 450/- to the Wishmaster.

We are sorry for the trouble and this is not something we would want you to go through.

We looked up the snapshot shared by you and the snapshot updated by the Wishmaster on our system and found that there is a dent on your exchange device.

We would also like to let you know that the seller will not be able to refund the extra money charged by the Wishmaster.

However, we'd like to let you know that the amount seen while placing the order is just an estimate based on the model and brand of the mobile and discounts will depend on the actual condition of the mobile phone and checks performed by the Wishmaster at the doorstep.

If product does not meet certain criteria, then lesser discounts would be applicable on the mobile as compared to what has been offered at the time of placing the order. The possible change in exchange value can be seen by you in your ‘My Orders’ page.

Moreover, we are sorry to know that your experience with the 'Flipkart' services has been an unpleasant one.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

Here are few important things to note while choosing the exchange option for a device:

1. The details of the brand, model and IMEI should match the details provided by you.
2. The phone should switch on without being connected to a charger & battery should not be swollen.
3. There should not be any physical damage on the mobile body including charging port.
4. The screen should be intact without dead pixels, spots, lines or static on any part of the display.
5. Screen lock should not be active (all forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated).
6. If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

We would like to thank you for understanding.

Rudra, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.