Notes
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*KEY FOR LIST BELOW*- Status item (WHETHER TO ADD ONE NUMBER TO APP BADGE) When to notify [Notification text]
- Initial contact (APP BADGE)
Aron: One notification after 24 hours [<Customer Name> hasn't been in touch, consider calling them back]
Akiva: None
- Returned call (NO APP BADGE)
Aron: None
Akiva: None
- Call return pending (APP BADGE)
Aron: Reminder after 15 mins, 30 mins, at 1 hour, at 2 hours and at 3 hours [Reminder: Call back <Customer Name>]
Akiva: None
- Pending call returned (NO ALERT)
Aron: None
Akiva: None
- Appointment booked (APP BADGE)
Akiva: Immediately [New booking from <customer name>]
Aron: At appointment time and date [Job confirmation needed: <Customer Name>
Akiva: 30 minutes, 20 minutes, 5 minutes, 1 minute, before appointment time and date. 5 minute after appointment, 10 minutes after appointment 25 minutes after appointment [Job reminder: <Customer Name>]
- Reminder given (APP BADGE)
Aron: None
Akiva: None
- Job confirmation (NO ALERT)
Aron: None
Akiva: None
- Job in progress (APP BADGE)
Aron: Immediately [Job in progress: <Customer name>]
Akiva: After 2 minutes, then every hour forever ;-) [Job in progress: <customer name>]
- Outcome confirmed (NO ALERT)
Aron: Immediately [<Customer name><Job outcome ***to be disscussed***>]
Aron: After 24 hours, after 48 hours [Job <Customer name> not finalised]
Akiva: None
- Job complete (APP BADGE)
Aron: After 15 mins, 1 hour, 3, hours, 4 hours, 5 hours [Reminder: Job for <Customer name> needs an invoice
Akiva: None
- Invoice sent (APP BADGE)
Aron: After 7 days [<Customer Name> needs an invoice reminder]
Akiva: None
- Invoice reminder sent (APP BADGE)
Aron: Every three days [<Customer Name> needs another invoice reminder]
Akiva: None
- Invoice paid (NO APP BADGE)
Aron: Immediately [<Customer Name> has paid]
Akiva: Immediately [<Customer Name> has paid]
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